Services Sales Manager

Role & responsibilities

• Generate revenue through AMC sales, AMC renewals, spare-parts sales, and chargeable service.
• Identify AMC opportunities from existing customers, especially before warranty expiry.
• Convert warranty customers into AMC customers through regular follow-up.
• Generate leads for spare parts and paid service requirements during/after service visits.
• Prepare quotations and follow up with customers until order closure.
• Maintain regular contact with existing customers and develop new customer relationships. Maintain customer visit in sales force.
• Coordinate with Service Engineers and the Service Team for technical requirements and quotations.
• Maintain AMC, warranty, service, and customer records in Sales force
• Achieve monthly/annual service revenue and AMC sales targets.
• Follow up for service orders, AMC renewals, and payments/collections.
• Identify opportunities to increase revenue from the company's RECD installed base.
• Prepare regular reports on AMC pipeline, spare sales, service sales, and revenue achievement.