Services Sales Program Manager

Services Sales Program Manager

About the Role

Nutanix is seeking a Global Services Sales Program Manager to support Professional Services Sales Operations, forecasting, business intelligence, enablement, and process improvement. This role partners closely with Services Sales Leaders, Services Sales Managers, Services Delivery Leaders, software sales, Customer Experience Managers, and senior leadership.

The role requires strong experience across both enterprise sales operations and Professional Services Sales. Nutanix Professional Services helps customers reduce risk, accelerate business value, and achieve successful outcomes through consulting, migration, implementation, design, education, and program management services.

Key Responsibilities

Forecasting

• Own worldwide Professional Services Sales forecast sheets, including formulas, data integrity, validation, and accuracy checks.
• Manage theater-level Services Sales forecast sheets and work with Theater Sales leaders to update, review, and improve forecast accuracy.
• Good understanding of CRM and BI tools, including Aviso, Salesforce, and Tableau.
• Run and analyze recurring and ad hoc reports from Salesforce and Aviso.

AI

• Be the point of contact and coordinator for Professional Services Sales AI-related projects.

Reporting

• Produce weekly top-deal reports by support forecast calls.
• Track Software versus Services pipeline and bookings, including Services attach rates through Salesforce.
• Track Customer Experience Manager bookings and pipeline, including work-in-progress reporting.
• Support Practice-level forecasting for Products.

Business Analysis

• Prepare bi-weekly business analysis and leadership updates covering performance, risks, trends, and recommended actions.
• Create clear presentations and insights for Services Sales leadership reviews and business planning.

Processes

• Lead the introduction of new processes and identify opportunities to streamline existing processes.

Enablement and BAU

• Provide high-level tools-related enablement and reporting support for Services Sales Managers (SFDC and Aviso).

• Capture, organize, and communicate Services Sales wins.

• Partner with cross-functional stakeholders to ensure new programs and processes are adopted effectively.

Nutanix’s Services Sales operating model emphasizes faster customer responses, improved quoting and reporting, stronger process adherence, and scalable engagement across Sales and Delivery.

Cross-Functional Collaboration

• Partner with Services Sales Managers, Account Executives, Systems Engineers, Services Sales Desk, Professional Services Delivery, Customer Experience Managers, Finance, and Professional Services Operations.
• Work with Theater Sales Leaders and Practice leaders to validate forecasts and improve business performance.
• Support alignment between sales forecasts, bookings, delivery capacity, and customer outcomes.
• Provide actionable insights and recommendations to Services Sales leadership.
• Help ensure that services opportunities are accurately represented across CRM, forecast, and reporting systems.

Required Qualifications

• Bachelor’s degree in business, technology, operations, or a related field.
• 5+ years of experience in sales operations, business analysis, program management, Professional Services, or a related function.
• Demonstrated experience working across enterprise sales.
• Strong experience with forecasting, pipeline analysis, bookings reporting, and business performance management.
• Hands-on experience with CRM tools such as Salesforce and Aviso.
• Experience using business intelligence and analytics tools such as Tableau.
• Advanced spreadsheet skills, including ownership of formulas, data validation, reconciliations, and accuracy checks.
• Experience coordinating AI initiatives, sales enablement, or operational transformation programs.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to work with senior leaders across multiple theaters and functions.
• Ability to manage multiple priorities and deliver accurate, time-sensitive reporting.

Preferred Qualifications

• Experience in technology, cloud infrastructure, SaaS, hybrid multicloud, or IT services.
• Experience supporting Professional Services sales forecasting or services attach-rate reporting.
• Familiarity with Nutanix solutions and practices, including NKP, NAI, NDB, NCM, Flow, and NC2.
• Experience coordinating AI initiatives, sales enablement, or operational transformation programs.
• Experience with sales operations workflows.
• Experience developing leadership dashboards, business reviews, and executive communications.

Success Measures

• Accurate and timely worldwide and theater-level forecasts.

• Improved forecast quality, pipeline visibility, and bookings analysis.

• Reliable bi-weekly reporting for leadership and Services Sales teams.

• Increased adoption of AI, CRM, Business Intelligence, and reporting tools.

• Successful rollout of new and improved sales processes.

• Effective coordination of sales wins and enablement activities.

• Strong collaboration between Sales and Professional Services Delivery.

  Work Arrangement

  Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration.

  In India offices (Mumbai, Bangalore, Pune), employees are expected to work onsite a minimum of 3 days per week to foster team alignment, collaboration, and access to in-office resources.