Services Technician

Responsibilities

• Resolve customers’ RMA and DOA issues efficiently and professionally.

• Provide post-sales customer service support, including product inspection, repair, and troubleshooting.

• Ensure timely resolution of customer issues and maintain a high standard of post-sales service quality.

• Apply hands-on skills in assembling, disassembling, soldering, and other repair tasks.

• Handle customer inquiries and provide technical assistance.

• Assist in managing spare parts, tools, and repair equipment to ensure repair work can be completed efficiently and safely.

• Assist in preparing training materials for clients.

• Maintain accurate records in internal and external systems.

• Perform ad-hoc duties as assigned.

Requirements

• Diploma or above in Electrical / Mechanical Engineering.

• 2 years or above of relevant work experience in CE product repair / maintenance is preferred.

• Good command of written and spoken English and Chinese, including Cantonese and Mandarin.

• Proven problem-solving and troubleshooting abilities.

• Passion for new technologies, robotics, electronics, and audio products.

• Detail-oriented, responsible, organized, self-motivated, and able to work independently.

• Strong team player with a positive attitude.