ServiceTitan Implementation Manager

FL

Description

ServiceTitan Manager

Location: Florida
Job Type: Full-time
Work Environment: Remote, office, and field support with travel throughout Florida as needed

About Us

Seacoast Service Partners is a growing service platform supporting leading HVAC, plumbing, refrigeration, and related service companies across Florida. We are focused on building strong local teams, delivering quality service, and creating growth opportunities for the people who represent us in the field.

At SSP, our core values guide how we work every day: Working Together, Safety Above All, Integrity & Trust, and Results & Growth.

Position Summary

Seacoast Service Partners is seeking a ServiceTitan Implementation & Training Manager to support ServiceTitan implementation, optimization, training, and ongoing adoption across our operating companies (OpCos).

Working across Operations, Accounting, IT, Marketing, and OpCo leadership, this role helps connect operational needs with effective ServiceTitan processes. The position supports new OpCo onboarding, system configuration, workflow improvement, reporting accuracy, process documentation, user training, and greater consistency across multiple locations.

What You’ll Do

• Partner with OpCo leaders to understand operational needs, system challenges, and training gaps
• Lead and support ServiceTitan implementation and optimization projects across SSP OpCos
• Create and maintain ServiceTitan training materials, SOPs, workflows, and user guides
• Support onboarding of newly acquired OpCos onto ServiceTitan and related workflows
• Train managers, CSRs, dispatchers, technicians, accounting users, and other team members on ServiceTitan processes
• Identify system gaps, process issues, and training needs and recommend improvements
• Configure and optimize ServiceTitan workflows, job types, business units, pricebooks, inventory, reporting, dashboards, and user processes
• Partner with Accounting to support ServiceTitan workflows related to invoices, payments, job costing, and financial reporting
• Support reporting accuracy and help create dashboards or reports for operational and leadership visibility
• Assist with data cleanup, system audits, and process corrections
• Partner with Marketing and Operations on lead source tracking, campaigns, memberships, and customer communication workflows
• Support standardization of ServiceTitan usage across OpCos while allowing for operational differences where needed
• Coordinate with IT, vendors, and ServiceTitan support as needed
• Provide regular project updates to leadership regarding implementation status, risks, training progress, and system adoption
• Travel to OpCo locations as needed for implementation, training, go-live support, or operational support

What Success Looks Like

• Users across departments and locations receive effective ServiceTitan training and clear process documentation
• New OpCos are supported through ServiceTitan onboarding and related workflows
• System usage and workflows are standardized across OpCos where appropriate while allowing for necessary operational differences
• Reporting accuracy supports improved operational and leadership visibility
• System gaps, process issues, and training needs are identified and addressed
• ServiceTitan workflows continue to be optimized to support operational needs
• Data cleanup, system audits, and process corrections are completed as needed
• Leadership receives regular visibility into implementation progress, risks, training, and system adoption
• Operations, Accounting, IT, Marketing, and OpCo leadership receive effective cross-functional ServiceTitan support

Required Qualifications

• Strong ServiceTitan knowledge, including workflows, job types, pricebooks, reporting, dashboards, and user processes
• 3+ years of ServiceTitan implementation, administration, training, or optimization experience
• Strong communication, organization, and project management skills
• Experience training users across multiple departments or locations
• Experience supporting field service, HVAC, plumbing, electrical, refrigeration, or related home service operations
• Ability to analyze system usage, reporting issues, and process gaps
• Experience creating SOPs, workflows, training materials, or system documentation
• Strong understanding of field service operations and customer service workflows
• Ability to work independently and manage multiple priorities
• Proficiency with Microsoft Office and business reporting tools
• Ability to travel throughout Florida as needed
• Must pass a background check and drug screening
• Ability to sit and work at a computer for extended periods
• Ability to communicate effectively by phone, video conference, email, and in person

Preferred Qualifications

• Experience with acquisition onboarding or system integration projects
• Experience with ServiceTitan Enterprise Hub
• Experience using Monday.com or similar project management tools
• Experience supporting private equity-backed or multi-OpCo environments
• Experience with ServiceTitan inventory, pricebook, accounting workflows, Marketing Pro, or reporting optimization
• Bilingual English/Spanish
• Bachelor’s degree in Business, Operations, Information Systems, Project Management, or a related field preferred
• Equivalent ServiceTitan implementation, project management, or operational systems experience will be considered in lieu of formal education

What We Offer

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) plan
• Paid time off and paid holidays
• Career development and growth opportunities

Seacoast Service Partners is an Equal Opportunity Employer.