Servicing Communications Specialist

Location: Remote

Pay Range: 105,000.00 - 115,000.00 USD per year

Primary Function

The Servicing Communications team is responsible for managing client-facing servicing communications, have brand risk and regulatory implications, and ensuring they align to Client Care standards.

Duties & Responsibilities

• Create and manage servicing communications delivered via offline as well as online channels (monthly statements, direct mail, email, digital).
• Work with various lines of business to determine communication strategies, write and edit communications, and gain necessary approvals including those from legal, risk, and compliance partners.
• Many of these communications are urgently needed as a result of a break in servicing our clients and need to be pushed out in 24-48 hours.
• Leverage brand guidelines, the servicing communication guidelines and market research to influence their communication approach.
• Through the approval process, you'll need to provide support for their content, look to combine and eliminate communications and negotiate changes.
• Work with channel execution partners to ensure the communications are delivered on-time and error-free.

Skills & Qualifications

• Comfortable receiving feedback and adjusting as needed
• Proficient in MS Office programs
• Detailed-oriented and ability to multi-task
• Self-starter with excellent verbal, written and people skills
• Strong project management skills
• Ability to manage complex projects and work within cross‐functional teams
• Excellent relationship building skills
• Ability to handle multiple programs at the same time
• Ability to work independently, as well as with a team, in a fast-paced environment while consistently meeting deadlines
• Ability to identify and escalate concerns/issues with a sense of urgency
• Ability to influence your business partners
• Process improvement mindset

Education & Experience

• Bachelor's degree or equivalent
• 2+ years of Financial Institution experience
• A minimum of 8 years in marketing or servicing communications roles
• Experience writing business communications for internal and external audiences
• Bilingual (Spanish and English) proficiency

Customer Service Commitment:

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.