Servicing Manager

BNP Paribas is a key player in international banking, has a presence in 64 countries, with more than 180,000 employees, including nearly 146,000 in Europe. The Group supports all its customers - individuals, associations, entrepreneurs, SMEs and institutions – in the success of their projects through its financing, investment, savings and protection solutions in a changing world. Corporate & Institutional Banking division offers tailored financial solutions for corporate and institutional clients. BNP Paribas has 200 years history in Europe and a firm position in Hungary for 30 years. In its Corporate & Institutional Banking BNP Paribas also enjoys strong positions in the Central Europe region, with branch offices in 5 countries (Hungary, Czech Republic, Romania, Bulgaria, Greece), serving 9 countries.

BNP Paribas, Hungary Branch is looking for a Servicing Manager This role is acting as single point of contact for tier 1 corporate clients across Europe, in respect to their cash management products and services.

Responsibilities

• Client Support

• Be the first point of contact for our clients by servicing and promoting a positive client experience.

• Challenge and simplify client requests.

• Constantly suggesting and implementing concrete solutions to the service of payment mean and payment channels.

• Client Analyses

• Identifying and suggesting improvements for internal processes while communicating with back offices, Business Centers, Cash Management and other internal stakeholders.

• Getting involved in continuous client satisfaction improvements by monitoring statistics and reports regarding topics and quality.

• Client Service

• Being the single point of contact on after-sales activities for the client but also with every stakeholder of the relationship with the bank.

• Regularly attending client and review meetings.

• Preparing ongoing reports for the clients in scope, including quarterly reports and attend client service calls.

• Client Incident Prevention

• Proactively contact the client on any issue related to their individual products and flows, as well as pre- and post-incidents impacting the client.

• Informing and communicating regularly until the end of the issue.

What qualities do we look for?

• At least college graduate or equivalent apprenticeship with minimum 5 years middle office experience.
• Expertise in electronic banking, payments/reporting, or cash management area.
• Direct client interaction and extensive Client Service experience.
• Result oriented communication experience.
• Statistical report knowledge.
• Ability to collaborate/Teamwork.
• Attention to detail/rigor.
• Organizational skills.
• Adaptability.
• Communication skills – oral & written.
• Client focused.
• Resilience.
• Ability to synthesize / simplify.
• Ability to share / pass on knowledge.
• Very good German and English language skills in word and writing.

What do we offer?

• A competitive remuneration package and flexible social benefit package.
• Diverse product portfolio and complex job functions.
• Inspiring networking opportunities regionally in Central Europe and internationally within a global Group.
• Being part of a prestigious, ethical, and sustainable global company.
• Working with a diverse team and belonging to an inclusive community.
• A stimulating multinational environment in a top-quality office, based in Budapest, at the heart of the new downtown, close to Westend City Center.
• Market leading trainings, on-the-job training program.
• Attention to employee well-being and work-life balance.