Servicing Team Lead

Company Overview

Arra Finance is a leading subprime auto-finance company which offers fast, simplified lending solutions for buyers and multiple compelling advantages for dealers. The company’s cutting-edge auto finance platform provides franchise and independent dealerships across the United States with auto financing solutions for used car buyers. Its scalable loan origination system and data warehouse provides dealers with access to finance solutions and enables them to facilitate auto sales for the dealership customers.

Position Summary

The Team Lead serves as a peer leader within the Collections Team, exemplifying the high standards of performance, professionalism, and customer service. This individual supports the collection teams by mentoring colleagues, reinforcing company values and promoting a positive and productive work environment. The Team Lead is not a formal supervisor but plays a critical part in team development and operational success.

Key Responsibilities

• Pull daily reporting for Collections.
• Demonstrate consistent top-tier performance.
• Serve as a go-to resource for peers, offering guidance, support and informal coaching.
• Model professionalism, integrity and accountability in all aspects of work.
• Assist in onboarding and training new hires by sharing best practices and helping them acclimate to the team culture.
• Promote a positive and inclusive work environment by encouraging collaboration and respectful communication.
• Provide feedback to leadership on team morale, challenges and opportunities for improvement.
• Participate in special projects, pilot programs, or process improvement initiatives as assigned.
• Help reinforce adherence to company policies, procedures and regulatory standards.
• Serve as a subject matter expert.

Qualifications

• Minimum 1 year of experience in collections call center.
• Proven track record of meeting or exceeding performance goals.
• Strong interpersonal and communication skills.
• Ability to lead by example and influence peers positively.
• High level of emotional intelligence and professionalism.
• Willingness to support others and contribute to team success.
• Bilingual (English/Spanish) a plus.