Concentrix

Company Description
Concentrix is a Fortune 500 technology and services leader that helps global brands build intelligent operations that deliver real-world results. The company designs, builds, and runs integrated human and AI solutions, using insights from billions of interactions to support over 2,000 complex organizations worldwide. With more than 20 years of operational experience, Concentrix applies proven AI and data-driven practices to solve challenging business problems. As an Intelligent Transformation Partner, Concentrix enables clients across major industries to move from AI ambition to measurable, scalable performance.
Role Description
The Servicio al Cliente, Nike, Pavas, B2 role is a full-time, on-site position based in Pavas. This role focuses on delivering high-quality customer service for Nike customers, including handling inquiries, providing product and order information, and resolving issues efficiently and professionally. Daily responsibilities include managing incoming contacts through multiple channels, maintaining accurate customer records, and following established procedures and compliance guidelines. The role also involves collaborating with teammates and supervisors to meet performance targets, support customer satisfaction initiatives, and contribute to continuous improvement of service processes.
Qualifications
<ul>
<li>Strong client-facing skills, including Client Services and Customer Service expertise.</li>
<li>Effective Communication abilities, with a focus on clear, courteous, and professional interactions.</li>
<li>Proven commitment to Customer Satisfaction, including problem-solving and follow-through to resolution.</li>
<li>Basic understanding of Finance concepts relevant to customer billing, payments, or order-related questions.</li>
<li>Fluency in relevant languages for the customer base (e.g., Spanish and English), both spoken and written.</li>
<li>Ability to work on-site in Pavas, follow schedules, and perform in a fast-paced contact center environment.</li>
<li>Comfort using computer systems, CRM tools, and omnichannel platforms; ability to learn new applications quickly.</li>
<li>Previous experience in customer service or contact center roles preferred; high school diploma or equivalent required.</li>
</ul>

Servicio al Cliente, Nike, Pavas, B2

Servicio al Cliente, Nike, Pavas, B2

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