Settlement Ops Analyst II - ELS

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

In this role, you will be working as part of the Accounting Operations Organization in El Salvador shared service center. The position will be supporting Tango accounting operations, being responsible for Cash applications, reconciliations, responding to financial queue case inquiries. This person must have excellent communication and interpersonal skills and should be able to build strong working relationships with internal and external partners.

Responsibilities

• Responsible for generating invoices/estimates with accurate billing.

• Register and manage customer payment portals.

• Apply cash with a high degree of accuracy.

• Responsible for executing transactional reconciliations.

• Manage accounting queue ensuring timely and professional resolutions.

• Initiate customer funding events via ACH draft.

• Prepare customer refunds for processing.

• Ensure internal SLA’s are met while providing an excellent customer experience.

• Completed Ad hoc and special request passed down by Manager

Qualifications

• Bachelor’s degree in business, accounting or equivalent experience.

• 2+ years of experience in accounting with a focus in Accounts Receivable, high-volume a plus.

• Proficiency in Microsoft Office with advanced Excel skills.

• Proficiency in working with accounting ERP software.

• Excellent verbal, written communication and interpersonal skills.

• English language is required.

• Experience working cross-functionally with internal teams to provide customer focused solutions.

• Ability to work independently and resourcefully with minimal supervision and to take on new tasks with varying levels of difficulty and see them through to completion.

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Employment is contingent upon the successful completion of a background check and drug screen.

Benefits

In addition to statutory benefits, Blackhawk El Salvador offers you fully employer-paid life insurance and a medical insurance copay benefit, childcare reimbursement for parents and guardians of children ages 0 to 4 who attend a Centro de Atención a la Primera Infancia (CAPI), educational reimbursement for employees pursuing bachelor’s degrees, engineering degrees, master’s degrees, or courses related to their job responsibilities, scholarships at leading educational institutions such as ESI, Funiber, and ADEN, as well as many discounts at different businesses when you present your badge.