Settlements Officer

With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are committed to building a stronger RAC and are embarking on an exciting transformation. This will create greater value for our members and deliver on our purpose to be "The driving force for a better WA" by 2030.

RAC Finance (RACF) specialise in market leading finance products and services ranging from personal finance, secured notes and property finance loans.

What will you be doing? We are seeking a dedicated Settlements Officer (permanent full time opportunity) to join our team ensuring efficient loan funding activities, payment processing, and account reconciliations while adhering to compliance legislation, policies, and process guidelines.

Other responsibilities include;

• Oversee daily loan account payments, ensuring adherence to AML/CTF legislation, and upload and advance new loan files within compliance guidelines.
• Reconcile loan clearing and general ledger accounts, monitor and investigate overnight error reports, and address reconciliation challenges.
• Manage loan account closures, process Consumer Credit Insurance refunds, and manage direct debit authority forms.
• Lead stakeholder management with internal and external teams, conduct quarterly reviews of procedure manuals, and implement and assist with training for process changes.
• Perform daily data entry for loan refinanced journals and cheque repayments, respond to member payment queries, manage inboxes, and escalate significant repayments for AML/CTF issues.
• Providing relief as required and perform other duties as requested from time to time

What are we looking for in you?

• Strong attention to detail and ability to adhere to compliance regulations.
• Excellent organisational and time management skills.
• Proactive problem-solving abilities and stakeholder engagement skills.
• Proficient or higher in the use of Excel highly desirable
• Experience in managing loan accounts and reconciliation processes.

What can we offer you?

• A workplace culture where our people feel valued, respected and empowered
• Work in flexible ways that meet work/life commitments and support wellbeing
• Professional career development and training
• Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
• Be part of a purpose led organisation that gives back to the WA community
• Opportunities for community engagement and corporate volunteering
• A very active Social Club – join one of the most active social clubs in Perth with over 900 members

To apply for this exciting opportunity, please submit a cover letter outlining your suitability and interest in the position along with your resume.

We encourage you to apply as soon as possible, as RAC reserves the right to close this vacancy without notice. If you need any assistance with your application, please email [email protected]

Apply now and help us drive financial confidence for our members. #BetterJourneysRAC