Setup & Infrastructure Manager-Logistics

Warehouse & Fulfilment Operations

• Support in daily operations across 200,000+ sq. ft. of fulfilment space (~2.5M items), covering inbound, storage, picking, packing, dispatch, and returns.
• Establish and monitor core KPIs (fulfilment rate, inventory accuracy, Cost Per Item, Cost Per Package) to sustain performance and service levels.
• Ensure operational readiness and capacity planning for peak seasons and mega campaigns.

Projects & Infrastructure

• Lead the end-to-end delivery of complex fulfilment projects (new facility/category launches, system rollouts, network improvements), managing milestones, resources, and post-project reviews.
• Manage Capex planning and execution for facility expansion, operational upgrades, and preventive maintenance.
• Identify and implement continuous-improvement and warehouse-optimization initiatives (layout, slotting, process flows).

Cost & Commercial

• Own cost-control programs across manpower, packaging, and materials, driving measurable savings and improved unit economics.
• Identify and build business cases for new revenue or efficiency opportunities, present them to leadership, and drive delivery.

Cross-Functional & Quality

• Partner across commercial, marketing, product, logistics, finance, and 3PL partners to align on shared goals.
• Serve as lead PMO for mega campaigns (e.g. 11.11, 12.12), coordinating capacity, readiness, and real-time execution.
• Drive Operational Excellence audits, 5S, SOP standardization, and quality/compliance standards.
• Build data dashboards and reporting to surface performance and guide decisions.

Job Requirements

• Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field (Master's preferred).
• 7+ years of progressive experience in warehouse, fulfilment, or logistics operations, with at least 3 years in a management role.
• Strong track record delivering operational and cost improvements with measurable outcomes.
• Hands-on warehouse operations expertise (inbound, storage, pick/pack, dispatch, returns, inventory accuracy, cycle counts).
• Proven project management / PMO capability, ideally with new-setup or infrastructure projects.
• Strong people-leadership experience, managing managers and large ground teams.
• Proficient in Warehouse Management Systems (WMS), Excel, SQL, and dashboarding/BI tools.
• Excellent analytical, problem-solving, and stakeholder-management skills.
• Comfortable operating in a fast-paced, high-volume, process-driven environment.
• Experience launching or scaling new fulfilment operations or categories (including perishable/fresh).
• Exposure to Capex planning, budgeting, and cost/unit-economics ownership.
• Lean / Six Sigma / continuous-improvement grounding.