SF DevOps - Manager

Job Title
Specialist Master - Manager, Program and Solution Management or equivalent

Job Overview

Lead the architecture and implementation of enterprise-scale DevOps, CI/CD, and AIOps solutions across complex client environments spanning Salesforce, MuleSoft, Java-based applications, and Microsoft Dynamics. Drive release modernization, deployment quality, platform reliability, and delivery efficiency through strong technical leadership, scalable DevOps design, and the application of automation, AIOps, and GenAI-enabled engineering practices.

Work Youll Do

Assess current-state delivery environments across CRM, integration, middleware, and custom application stacks; define target-state DevOps and AIOps operating models; and recommend tools, processes, governance, and AI-enabled capabilities to improve speed, quality, stability, and cost efficiency. Lead large-scale multi-platform DevOps delivery, troubleshoot complex technical issues, and advise client and internal stakeholders on release strategy, deployment reliability, automation opportunities, observability, and AI-driven operational improvement across Salesforce, MuleSoft, Java, and Dynamics ecosystems.

Key Responsibilities
* Assess release processes, environment strategy, tools, governance, and delivery constraints
* Architect end-to-end Salesforce CI/CD and DevOps processes
* Define source control, branching, pipeline, environment, and deployment standards
* Recommend fit-for-purpose enterprise DevOps, AIOps, and AI-enabled tooling
* Identify opportunities to use GenAI for developer productivity, release documentation, deployment insights, runbook generation, and knowledge reuse
* Apply AIOps concepts to improve monitoring, anomaly detection, failure prediction, incident triage, root cause analysis, and operational resiliene
* Troubleshoot deployment failures, metadata conflicts, merge issues, and pipeline failures
* Lead DevOps delivery teams and unblock technical challenges
* Oversee release planning, cutover, readiness reviews, and Go/No-Go support
* Coordinate across development, QA, architecture, infrastructure, and operations
* Drive automation, reusable assets, and continuous improvement

Required Qualifications
* Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field; equivalent experience may be considered
* 10+ years of technology experience, including Salesforce delivery, DevOps, release management, and CI/CD architecture and enterprise application delivery
* Hands-on experience with DevOps and release management across one or more of the following: Salesforce, MuleSoft, Java applications, and Microsoft Dynamics
* Strong knowledge of software deployment processes and end-to-end CI/CD pipelines across SaaS, middleware, and custom application environments
* Experience with Git-based version control and modern CI/CD tooling such as GitHub Actions, Azure DevOps, Jenkins, GitLab CI, or similar platforms
* Experience with environment strategy, branching strategy, release governance, deployment controls, and quality gates
* Hands-on experience with large-scale or complex enterprise implementations involving multiple applications and integration points
* Experience with Salesforce DevOps tools such as Copado, Flosum, or AutoRABIT is strongly preferred
* Experience supporting multi-team, multi-environment, and multi-platform delivery programs
* Practical experience with observability, monitoring, incident response, and AIOps capabilities in software delivery and operational support
* Familiarity with GenAI and AIOps concepts and their application in engineering, release management, monitoring, and operational excellence
* Strong stakeholder management, communication, and technical leadership skills

Mandatory Certifications
* Certified Platform Development Lifecycle and Deployment Architect
* Copado Fundamentals 1
* Copado Fundamentals 2 (Metadata or Source Format)

Preferred / Optional Certifications
* Copado AI Certification
* MuleSoft certification
* Microsoft Dynamics certification
* Azure DevOps, GitHub, or Jenkins-related certification
* Flosum Certification
* AutoRABIT Certification

Preferred Qualifications
* Experience with additional Salesforce DevOps tools such as Copado, Flosum, and AutoRABIT
* Salesforce certifications such as Platform Developer I/II, Application Architect, or System Architect
* Experience with Agile, Scrum, SAFe, test automation, release governance, and DevSecOps practices
* Experience with additional enterprise DevOps and release tools across Salesforce, integration, and custom application ecosystems
* Salesforce certifications such as Platform Developer I/II, Application Architect, or System Architect
* Experience with MuleSoft deployment pipelines, API lifecycle management, and integration release governance
* Experience with Java build and deployment tooling such as Maven, Gradle, SonarQube, Nexus, or Artifactory
* Experience with Microsoft Dynamics release management and environment administration
* Experience using AI-assisted development, release insights, operational analytics, and intelligent automation to improve DevOps outcomesExperience with Agile, Scrum, SAFe, test automation, DevSecOps, SRE, observability, and AIOps practices