SFDC Business Analyst

***We are looking for SFDC BA who can join us immediately at our Bangalore Office ***

• Roles & Responsibilities:

• Gather, analyze, and document business and technical requirements from stakeholders.

• Translate requirements into user stories, acceptance criteria, process flows, and functional specifications.

• Leverage strong Salesforce development knowledge to assess technical feasibility, impact, dependencies, and risks.

• Collaborate with Salesforce Architects, Developers, QA, Integration, and Product teams for solution delivery.

• Strong understanding of Salesforce configuration, data model, security, Flow, Apex, LWC, SOQL, and APIs/integrations.

• Perform gap analysis and recommend scalable Salesforce solutions and process improvements.

• Manage and prioritize product backlog in collaboration with Product Owners.

• Facilitate Sprint Planning, Daily Scrum, Backlog Refinement, Sprint Review, and Retrospectives.

• Act as Scrum Master by removing impediments, tracking sprint progress, and ensuring timely delivery.

• Coordinate SIT/UAT/PROD, defect triage, release activities, and production support.

• Track risks, dependencies, action items, and delivery status and communicate effectively with stakeholders.

• Ensure adherence to Agile/Scrum practices, Salesforce best practices, and delivery standards.

• Required Skills & Experience

• 5+ years of Salesforce experience with a Salesforce Business Analyst background.

• Strong Salesforce technical knowledge across Apex, LWC, Flow, SOQL, APIs, integrations, data model, and security.

• Strong experience in Business Analysis, requirement gathering, user stories, process mapping, and impact analysis.

• Proven experience as a Scrum Master in an Agile environment.

• Excellent stakeholder management, communication, facilitation, and problem-solving skills.

• Ability to bridge business requirements and technical solutioning.

• Salesforce certification(s) preferred.

• Exposure to Agentforce/AI, Data Cloud, or other emerging Salesforce technologies is an advantage.