Shared Services Lead

The HR Shared Services Lead will be responsible for leading end-to-end employee lifecycle operations (Hire-to-Retire) across the organization while ensuring service excellence, process standardization, compliance, data governance, and continuous improvement. The scope of the role is to drive onboarding, employee movement, payroll liaising, system data upkeep, statutory benefits processing, exits, HR reporting and analytics. The incumbent will manage a team of 10-14 HR Operations professionals supporting a workforce exceeding 30,000 employees across multiple locations in India.

Your key responsibilities:

• Manage end-to-end employee lifecycle processes including onboarding, employee movements, payroll coordination, benefits administration, exits, and HR documentation.
• Oversee Background Verification (BGV) processes and vendor management.
• Partner with Payroll and Compensation teams for salary revisions, salary restructuring, and employee compensation changes.
• Ensure HRMS data management, accuracy, governance, and reporting.
• Leave and Attendance Management
• Manage letters requirement from employee life cycle and be responsible for clear employee files up-keeping.
• Drive SLA adherence, process improvements, automation, and operational efficiency.
• Manage statutory compliance related to PF, ESI, Gratuity, UAN, and other employee benefits.
• Ensure compliance with Indian Labour Laws and Wage Codes.
• Prepare and analyze HR metrics including headcount, attrition, employee movements, and operational dashboards.