Shared Services Sr. Specialist

Company Description

About SEEK

At SEEK, we serve a noble purpose: to help people live more fulfilling and productive working lives and to help organisations succeed.

By joining us, you’ll be part of a multi-national technology business that is far-reaching with a start-up working culture that focuses on a set of collaborative values and appreciates dynamic cultures. SEEK is a place where potential meets possibility – it’s where your career aspiration and our purpose can make great things happen.

Why join us?

Be part of a multi-national tech company with strong core values to help us solve complex challenges for our customers while building a flexible, exciting career – one that could take you anywhere.

We’re looking for people who thrive in dynamic teams and enjoy tackling regular new challenges in a large-scale, modern, and agile environment.

As one of Asia Pacific’s largest tech companies, you’ll contribute to multi-lingual systems, solving high-impact problems to the benefit of millions of people within the region.

Be part of a fast-growing company with a strong culture and clear purpose, innovation and strong investment in responsible AI. SEEK offers you the opportunity to be involved in impactful work and be part of a great team.

Expect a great investment in your career development with access to workshops, conferences and courses while you work alongside seasoned experts.

Job Description

A Shared Services Sr. Specialist is an excellent communicator who resolves customer queries, recommends solutions and guides product users through features and functionalities to help promote customer satisfaction and loyalty across SEEK Asia countries.

• Act as main frontliner of customer support --responds to customer queries and concerns in timely and accurate way, resolving issues raised via phone, email, and chat.

• Reviews ads posted by customers, ensuring quality and making recommendations to help promote maximum number of suitable applications.

• Analyzes and reports product malfunctions as received from customers and work with respective tech teams to resolve them.

• Share feature requests with relevant product teams and effective workarounds with team members for continuous process improvement

• Assist in training junior members of the team

Qualifications

• Candidate must possess at least a Bachelor’s/College Degree in any field.

• At least 2 years of working experience in a customer service / shared services role handling emails and calls.

• Excellent oral and written communication skills a must. Able to communicate with different levels of clients across Asia

• Customer-oriented, has passion for service and exudes a positive disposition and attitude even when faced with challenges.

• Team player and adaptable to change/fast paced environment