Shared Support Officer

About Aboriginal Employment Strategy (AES)

Aboriginal Employment Strategy (AES) is a leading Aboriginal-owned employment organisation with over 30 years of experience connecting people with meaningful employment opportunities.

Through our Labour Hire services, AES partners with a range of organisations across different industries to provide skilled and reliable workers for temporary, contract and ongoing opportunities.

At AES, we are passionate about creating employment pathways, supporting individuals in their careers and connecting the right people with the right opportunities.

About the Opportunity

AES Labour Hire is currently seeking a motivated and customer-focused Shared Services Support Officer to join one of our valued clients for a 12-week temporary assignment.

This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, providing exceptional customer service and supporting day-to-day administrative and operational functions.

As a Shared Services Support Officer, you will be responsible for responding to customer enquiries, processing transactions and providing accurate and timely support to internal and external stakeholders.

Key Responsibilities

• Respond to customer enquiries across multiple communication channels in a professional and timely manner.
• Deliver exceptional customer service and resolve enquiries wherever possible at first contact.
• Process a variety of administrative transactions accurately and efficiently.
• Use computerised systems, databases and technology to maintain accurate records.
• Assist internal and external stakeholders with general enquiries and service requests.
• Escalate complex enquiries to the appropriate teams when required.
• Maintain accurate data entry and ensure information is recorded correctly.
• Work collaboratively with team members to achieve performance targets and service standards.
• Adapt to changing priorities and contribute to continuous improvement initiatives.

About You

To be successful in this role, you will ideally have:

• Previous experience in customer service, administration, contact centres or shared services environments.
• Strong verbal and written communication skills.
• Excellent attention to detail and organisational skills.
• Confidence using multiple computer systems and learning new software.
• The ability to manage competing priorities in a busy environment.
• Strong problem-solving skills and a customer-focused approach.
• The ability to work independently and collaboratively within a team.
• A positive attitude, reliability and willingness to learn.

What's on Offer?

• 12-week temporary employment opportunity.
• Opportunity to gain valuable experience in a professional shared services environment.
• Support from the AES Labour Hire team throughout your placement.
• A collaborative and supportive working environment.
• Opportunity to further develop your administration, customer service and communication skills.

Pay: From $38.89 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Employee mentoring program

Application Question(s):

• Can you pass a police check ?

Work Authorisation:

• Australia (Required)

Work Location: In person