Classification and Pay

Salaried Exempt

Reports to Administrator

Summary/Objective

In keeping with our organization’s goals, this position is responsible for ensuring our residents are in a safe and comfortable environment. The position will oversee the maintenance of the building, grounds and equipment needs, housekeeping, and laundry services pursuant to applicable federal, state, and local rules, regulations, and laws.

Job Duties

• Oversee all work completed by maintenance, laundry, and housekeeping staff
• Ensures the facility is kept cleaned, sanitary, and odor free at all times in compliance with Federal, State, and local regulations
• Familiarity with the overall operations of all housekeeping, laundry, and maintenance equipment
• Conduct activities in the department consistent with the Life Safety Code and the facility’s policies and procedures
• Ensure that all facility maintenance activities in a facility are appropriately carried out
• Ensure that all license, permits, and period reviews/tests are current and comply with federal, state, and local laws, rules, and regulations
• Keeping a record of all maintenance and service activities conducted
• Maintain effective system for facility staff to report any maintenance or issues with the physical plant
• Resolve any issues relating to the facility or physical plant in a timely manner
• Make frequent rounds of the facility to monitor the cleanliness and orderliness: correct any issues immediately and discuss all issues with the Administrator if required under the circumstances
• In conjunction with the Administrator, work to maintain the departments consistent with the maintenance, housekeeping, and laundry budgets
• Comply with all safety norms and regulations
• Monitor and replenish maintenance, housekeeping and laundry products through established facility policies and procedures
• Ensure that qualified staff are hired and schedule staff consistent with labor management policies
• Ensure that departmental disciplinary action is administered fairly and without regard to race, color, creed, national origin, age, sex, religion, handicap, or marital status
• Terminate employment of personnel when necessary, documenting and coordinating such actions with the HR Director and/or Administrator in accordance with the facility’s policies and procedures
• Communicate and interact effectively with residents, visitors, families, staff, and supervisors
• Attend and participate in departmental meetings and in-services as directed
• Report all resident, staff, or other concerns to the appropriate department head
• Report all incidents, accidents, unsafe situations, and concerns immediately
• Maintain knowledge with applicable federal, state, and local rules, laws, and regulations relating to responsibilities
• Ensure that responsibilities are performed consistent with all applicable federal, state, and local rules, laws, and regulations as well as facility policies and procedures

Supervisory Responsibility

The Director of Support Services is responsible for oversight of all Maintenance, Laundry and Housekeeping employees. The position also requires fixing/maintaining kitchen & office equipment, addressing general plumbing and minor electrical repairs or assessing the needs of the ventilation system.

Position Type and Expected Hours of Work

This position is within a healthcare facility that operates every day. Although this is generally a Monday through Friday position, there will be scheduled times of work on the weekends and holidays. Significant events can occur at any given time that require working. Ongoing direction and support may be necessary if systems are not properly implemented, continuously improved, and monitored.

Work Environment and Physical Demand

This position generally will require physical activity. It may at times require walking to various locations within a facility. This position routinely uses standard office equipment such as computers, phones, photocopiers and may require some use of machinery consistent with the job duties.

While performing the duties of this position, the employee is regularly required to talk and hear. This position at times requires the ability to walk, sit, use hands, reach, climb, stoop, bend, kneel, twist, and lift as necessary.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for their job. Duties, responsibilities, and assignments may change at any time with or without notice.

Reasonable Accommodation

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position

Required Education and Experience

• High school diploma or GED
• Computer literacy skills (Microsoft Outlook, Microsoft Office, Internet)
• Minimum three years’ experience in a similar position in a medical setting
• Experience survey requirements for maintenance, laundry, and housekeeping departments
• Experience with minor electrical, plumbing, HVAC servicing needs and repairs
• Familiar with such equipment as PTAC units, fire alarms, nurse call lights, internet/network setup, and phone systems

Required Skills

• Excellent written and verbal communication skills
• Demonstrate leadership, organizational skills, and ability to maintain a positive and professional attitude
• Ability to work well under pressure, meet deadlines, and handle multiple tasks simultaneously
• Display attention to detail
• Interact with residents, families, and the community in a professional manner
• Ability to engage in active listening (giving full attention to those speaking), critical thinking (using logic and reasoning to identify strengths/weaknesses of alternative solutions), and active learning (understanding implications of new information during problem-solving situations)
• Exceptional judgment and active foresight
• Self-motivated and self-directed