Sheesha Handler

• Prepare and serve shisha according to established quality and presentation standards.
• Understand different tobacco/flavour options and confidently explain choices to guests.
• Recommend flavours based on guest preferences and previous selections.
• Set up, light, monitor, and replace charcoal safely and efficiently.
• Regularly check shisha quality and replace or refresh it when required.
• Maintain a clean, polished, and presentable shisha setup throughout service.
• Provide attentive and discreet service to VIPs, celebrities, and premium guests.
• Coordinate with waiters, bartenders, hostess team, and floor management for smooth service.
• Monitor tables and respond promptly to guest requests.
• Follow strict hygiene, fire-safety, and venue health-and-safety procedures.
• Handle shisha equipment, charcoal, and accessories responsibly.
• Clean and sanitize shisha equipment after each use in accordance with venue procedures.
• Maintain adequate stock of flavours, charcoal, mouthpieces, and other supplies.
• Report equipment issues, stock shortages, or guest concerns to the supervisor.
• Support the team during busy periods and special events.
• Maintain professional grooming, body language, and guest etiquette at all times.

Desired Candidate Profile

• Previous experience as a Shisha Attendant, Shisha Handler, Shisha Specialist, or similar role in a premium lounge, nightclub, restaurant, hotel, or hospitality environment.
• Strong knowledge of shisha preparation and flavour combinations.
• Excellent customer-service and communication skills.
• Comfortable interacting with high-profile and international clientele.
• Professional appearance and excellent personal grooming.
• Ability to remain calm and efficient during busy service periods.
• Strong attention to cleanliness, presentation, and detail.
• Knowledge of basic health, hygiene, and fire-safety procedures.
• Flexibility to work evenings, weekends, holidays, and late-night shifts.
• UAE hospitality experience is an advantage.