Shell DFOA Administrator - Mat Leave Coverage

Boss is a major manufacturer, wholesaler and distributor of premium industrial and commercial lubricant products, supplying them throughout Central and Western Canada and the Northern and Central United States. With our continued growth strategy and our goal to maintain our reputation in Western Canada, we are looking for an Office Administrator to join our team to help them achieve greater efficiencies and maximize production levels to satisfy increasing demands. We are looking for someone who has courteous customer service skills, portrays a professional image and first smile for all incoming visitors to BOSS.

SCOPE

• Through effective customer service and interpersonal skills, the incumbent of this position will be managing orders for the Shell Delivering for our Accounts (DFOA) program.

RESPONSIBILITY

• Checking Shell Portal throughout the day
• Transfer Shell orders to chempax
• Create new ship to address under Shell Canada
• Scan orders and B/L to affected branches
• Invoice orders in Shell Portal and Chempax once product has been delivered
• Update spreadsheet for each order
• Customer information, Product ordered, amount of product delivered, Shell Order Number, Branch, Due Date, Delivery date, DFOA reimbursement number, Boss Invoice Number, and Notes
• Contact local Vendor Management Inventory (VMI) customers to arrange delivery
• Create orders in Shell Portal for VMI customers
• Tracking deliveries ensuring customer’s requirements are being met.
• Print off DFOA Reimbursements and match to Boss Lubricants Invoices.
• The DFOA reimbursement form including Boss invoice numbers are given to A/C and A/P.
• Tracking rebranded product
• Direct contact for Shell inquiries
• Other duties as required.

QUALIFICATIONS/REQUIREMENTS

• Education
• Minimum - Completion of High School
• Knowledge
• Basic knowledge of oil/lube industry
• Knowledge of city of Calgary orientation
• Knowledge of MS products and applications
• Experience
• Developing customer relationships
• Editing and proofreading documentation
• Proven computer skills and using various software packages, including MS Office products and database applications
• Abilities
• Adapt and learn new computer systems, applications and software
• Mediate client issues and concerns
• Multi-task and re-shift priorities efficiently as needed
• Work in a fast-paced environment
• Organized and detail orientated
• Work with minimal supervision
• Personal Suitability
• Maintain the utmost in professional conduct with clients
• Exude professionalism and customer-service – BOSS’ core values
• Thorough and attentive to detail
• Be organized and ensure timely follow-up communication
• Computer literate and savvy
• Takes pride in their work

This is a great opportunity to make a difference and create your own legacy, so if you are as driven as they are to succeed, and are looking for a rewarding challenge, then please submit your resume in confidence to [email protected].

Please visit our website www.bosslubricants.com for more information about us, our team, our other Canadian locations, and our products and services.