Shelter Case Manager

SHELTER CASE MANAGER

(FULL TIME)

POSITION OVERVIEW:

The Shelter Case Manager is responsible for case management services including the development of action plans

and review of all shelter guest’s cases regarding the Rowan Helping Ministries shelter guests. This is a full-time

position that reports directly to the Case Manager Supervisor. This position is eligible for benefits.

The duties and responsibilities of this position require approximately 38-40 hours per week. The Shelter Case

Manager should be available to work some weekends. The hours must be flexible to meet the needs of the

shelter guests. Additional hours may be scheduled occasionally.

SPECIFIC RESPONSIBILITIES

• Be thoroughly knowledgeable of the Rowan Helping Ministries Shelter policies and procedures.

• Responsible for the day-to-day case management services of guests residing in the Rowan Helping

Ministries Shelter.

• Must obtain a HMIS (Homeless Management Information System) license.

• Enter accurate and current weekly case notes in HMIS, including housing goals and monthly budgets,

following the format established by the Case Manager Supervisor.

• Provide supportive services to each guest throughout their stay and assist them in creating and

maintaining an action plan to resolve their crisis.

• With compassion, create accountability for guests to be personally responsible for overcoming the

challenges that led to homelessness and successfully moving to stable housing.

• When appropriate, provide assistance and supportive services to guests once they have moved out of the

Rowan Helping Ministries Shelter.

• Use motivational interviewing to build a trusting relationship and develop a rapport with the shelter

guests to uncover their health and lifestyle needs which can motivate them to move toward successful

and desirable change.

• Establish and maintain effective working relationships with volunteers, guests, staff, community

organizations, and the public.

• Coordinate with the New Tomorrow’s Coordinator to ensure that clients are enrolled and attending

appropriate New Tomorrow’s classes and other outside instruction.

• Represent Rowan Helping Ministries at designated community meetings and workshops.

• Perform other related work duties as may be assigned by the Case Manager Supervisor, Director of

Shelter Services, or the Executive Director.

EDUCATION AND EXPERIENCE

Must be at least 21 years old, possess a bachelor’s degree or four-year college degree in Social Services, or other

human services field, and have a minimum of two years’ experience in case management, counseling, and/or social

work preferably with a non-profit organization. Five + years of relevant experience in lieu of a bachelor’s degree may

be considered.

• Must be compassionate and able to work with diverse people and establish rapport with clients, volunteers,

and staff.

• Must be detail-oriented, organized, and able to write legibly.

• Must be able to effectively communicate verbally and in writing.

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• Must also be able to demonstrate leadership, interpersonal skills, and possess the ability to motivate a wide

range of people.

• Must be a good listener.

• Must be friendly, understanding, empathetic, and possess a non-judgmental attitude.

• Must understand and demonstrate attitudes in keeping with Rowan Helping Ministries’ mission and vision.

• Must be able to work well as part of a team.

• Must effectively analyze problems and identify alternative solutions.

• Able to work under pressure and meet deadlines.

• Able to adapt to a fast-paced environment.

• Demonstrate proficiency in using Microsoft Outlook, Word, Excel, and other applications.

• Must possess a personal vehicle and have a valid North Carolina driver’s license.

GENERAL REQUIREMENTS

Should be able to stoop, lift up to 20 lbs. and consistently maneuver within the office area. This position will work

primarily indoors and may require repetitive motions and long periods of sitting. However, person should be mobile

to access various environments. Required to stand and walk but also must be able to sit and talk or listen.