Shelter Case Manager

Now Hiring: Shelter Case Manager

Location: Attleboro, MA 02703
Salary: $23.00/hourly

Lead with Heart. Empower Change. Build Hope.

At Ascension House, we believe that every person deserves safety, dignity, and a path forward. Our emergency shelter program serves men and women facing housing crises, providing not just a place to stay, but a supportive community that helps guests take the next steps toward stable housing and lasting independence using a Housing First model.

We’re seeking a Shelter Case Manager who’s ready to make a difference every day. This role is perfect for someone who leads with compassion, thrives in a dynamic environment, and is dedicated to helping others rebuild their lives.

What You’ll Do

As a Case Manager, you’ll be an essential pillar of support for our clients — helping them navigate resources, secure permanent housing, and build life-skills. You’ll:

• Help individuals achieve successful placement into stable housing by connecting them with community resources, life-skills training, job coaching, and financial empowerment.
• Ensure compliance with EOHLC shelter regulations while delivering client-centered support aligned with the Housing First model.
• Meet with each client weekly to evaluate progress, identify potential barriers, and develop actionable strategies.
• Assist with housing applications, housing searches, job searches, budgeting goals, and obtaining essential documents like valid IDs, Social Security Cards, and Birth Certificates.
• Conduct intake assessments, maintain accurate documentation, manage client case files, and track program data efficiently within HMIS computer programs.
• Collaborate with the Shelter Manager and multidisciplinary teams to coordinate supportive services related to mental health, clinical issues, and substance use support.

This is a hands-on, client-facing role requiring strong communication, documentation, and organizational skills to manage a dynamic caseload.

What You Bring

• BA/BS in Human Services preferred, along with relevant experience in human services, housing, or homelessness services.
• Excellent organizational, assessment, and communication skills.
• Computer proficiency with the ability to perform daily tasks within HMIS computer programs, Outlook, Microsoft Word, and Excel.
• A reliable, insured vehicle and valid driver’s license required for travel between sites and community outreach.
• Bi-lingual skills are a helpful plus!
• A strong commitment to ending homelessness, exemplifying our mission with honesty, integrity, and professionalism.

Why You’ll Love Working Here

• Join a mission-driven team that changes lives every day.
• Make a direct impact in your community through hands-on service.
• Work in an environment that values compassion, dignity, and respect.
• Gain opportunities for growth, collaboration, and professional development.

Ready to Lead with Purpose?

If you’re ready to bring your dedication and empathy to a team that’s transforming lives, we want to hear from you.

Apply today to join Catholic Charities Family & Refugee Services — and help us build a community where everyone has a place to call home.

Apply now and help us continue building hope at Ascension House.