Shelter Case Manager

Join us in ensuring people experiencing homelessness have a pathway off the streets!

The Case Manager works directly with participants to obtain/maintain stabilized permanent housing and to develop an individualized stability plan. The emphasis is on meeting individuals “where they are at” and providing non-judgmental, non-coercive services and resources to individuals with a focus on housing stabilization. This position works onsite and collaborates closely with staff, volunteers, and service providers.

Agency Description:

Everyone Deserves Housing (EDH) works to break down barriers to services, recognizing that lasting stability requires equitable access to housing, healthcare, and community-based supports.

Key Responsibilities:

• Provide presence and staffing in the shelter environment and respond to client needs as appropriate.
• Work with clients to identify barriers to create and document a housing stability plan in the case management database.
• Build rapport, provide support and advocate for a diverse range of clients including individuals who are actively using substances and/or are living with significant mental/physical health challenges using harm reduction approaches when applicable.
• Participate in verbal de-escalation and other interventions in emergent situations and be willing and able to assist other staff as needed to maintain a safe and secure environment.
• Provide support and mediate disputes between clients.
• Adhere to and follow program specific guidelines and regulations.
• Assist clients in mitigating behaviors that could adversely affect their ability to continue in the program by participating in care coordination and care review meetings.
• Assist clients in obtaining documentation needed to obtain/maintain housing and accompany clients to outside appointments as needed.
• Meet with clients on an ongoing basis to ensure that they are making progress on their goals.
• Provide clients with referrals to other community resources to resolve barriers to housing, and develop and maintain cooperative relationships with current programs providing services.
• Assist clients in moving into/maintaining their housing units as needed.
• Ensure the client documentation aligns with agency and program standards.
• Attend staff meetings, workshops, retreats, community meetings and in-service training as provided.
• Maintain accurate record of hours worked and turn in timesheets on schedule.
• Contribute to and support a positive, team-oriented work environment; participate with other staff members in group decision-making process.
• Follow established credit card policy for any purchases.
• Work in-person at a program and attend required in-person agency meetings.
• Other Duties as assigned.

Minimum Qualifications

• Associate’s degree in social work, social services or related field or equivalent work experience or credentialing such as a certified peer counselor.
• One to two years’ experience performing work related to housing and/or employment assistance.
• Must be able to attend required meetings and trainings.
• Understanding of problems homeless individuals and families often face, including alcohol and drug abuse, mental illness, trauma, domestic violence, and long-term homelessness.
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in multi-cultural situations.
• Proficiency with Microsoft offices suite, strong written and oral communication skills and ability to quickly learn the client services database.
• Ability to work independently and as a member of a staff team.
• Must have the capacity to take initiative to ensure job duties and client outcome expectations are met.
• Willingness to learn and work within a diverse environment.
• Criminal history background checks are required prior to employment.
• Commitment to harm reduction program model.
• Access to reliable transportation to travel throughout King County as needed for the program.

Preferred Qualifications

• Bachelor's degree in social work, social services or related field.
• Valid WA State Driver's License and ability to meet EDH Driving Policy requirements.
• Knowledge of the local subsidized housing and low-rent private housing market.
• Relevant experience with high-acuity and/or chronically unhoused individuals.
• Secondary language proficiency.

Pay: $33.65 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Work Location: In person