Shelter Client Services Representative - Full-Time

Description

Help create a compassionate, supportive experience for people and animals during some of their most important (and sometimes most difficult) moments.

As a Shelter Client Services Representative at AHS, you'll be one of the first points of contact for clients bringing animals into our care. You'll coordinate appointments, welcome clients, process paperwork and payments, maintain accurate animal records, and help connect people with the information and resources they need.

This role is a good fit for someone who brings strong customer service skills, stays organized in a busy environment, and can approach emotionally difficult conversations with empathy and enthusiasm.

Benefits:

• Health, dental, and vision insurance
• 401k retirement plan with 4% company match
• 15 days of Paid Time Off in your first year + Paid and Floating Holidays
• Work-life balance

Schedule: Full-Time, 32 hours/week

• Tuesday, Wednesday, Thursday, Saturday
• Shifts:
  • 7:45 AM - 4:15 PM &
  • 11:30 AM - 8:00 PM
• Regular, predictable attendance and punctuality are required
• Schedule may include evenings, weekends, and holidays
• Must attend regular team meetings and one-on-one meetings with your supervisor
• May occasionally work at another AHS location based on department needs
• May occasionally attend off-site meetings or events
• Locations may include Coon Rapids, Golden Valley, and Woodbury

What You'll Do:

Support Clients and Animals:

• Greet clients and help create a professional, welcoming, and compassionate environment
• Coordinate and process appointments for animals entering AHS care
• Prepare paperwork and ensure required consent forms are completed before services
• Collect payments and schedule walk-in clients for stray animal or emergency appointments
• Answer incoming calls and return client messages
• Respond to client questions and escalate complex concerns when appropriate
• Partner with Veterinary Technicians to help clients understand available options following an animal's evaluation, including additional rehoming resources or humane euthanasia when an animal is not viable for adoption
• Assist the Vet Services team with moving animals from the incoming lobby to exam rooms

Stay Organized and Connected

• Accurately monitor and update animal appointments in AHS scheduling systems
• Maintain accurate animal records in PetPoint
• Use AHS scheduling, timekeeping, email, and messaging systems to stay connected with your team
• Communicate positively and professionally with clients, employees, and volunteers
• Help foster an inclusive and welcoming environment for everyone who interacts with AHS

Requirements

Experience

• 2+ years of customer service experience required
• Experience scheduling appointments and/or working at a reception desk preferred

Skills

• Excellent customer service and communication skills
• Strong administrative and process-management skills
• Ability to multitask, prioritize, and problem-solve in a busy environment
• Comfortable learning and working across multiple computer systems
• Working knowledge of Microsoft products
• Ability to remain compassionate and professional during sensitive or emotionally difficult interactions

Physical and Emotional Requirements

• Ability to remain seated at a desk for prolonged periods
• Ability to life and carry up to 50 pounds
• Comfortable working in an animal-care environment that may include barking, noise, unpleasant odors, and exposure to cleaning chemicals
• Comfortable with the emotional aspects of animal welfare and veterinary work, including humane euthanasia
• Reliable transportation required

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this role. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits
About AHS
Every year, Animal Humane Society provides direct care and services to help thousands of animals in need across Minnesota.

As one of the nation's leading animal welfare organizations, AHS is transforming the way shelters care for animals and engage their communities. From innovative medical and behavior programs to investments in outreach and advocacy, we’re advancing animal welfare and creating a more humane world for animals everywhere.

Why Work Here

• Make a difference in the lives of animals and people
• Join a team of coworkers who love animals as much as you do
• Work-life balance
• Unique animal adoption benefits and discounts on veterinary care and pet supplies
• Health insurance coverage for full-time staff includes the following: medical, dental, vision, health savings account, flexible spending account for health care expenses and dependent care, voluntary accident insurance; critical illness insurance; hospital indemnity insurance; employee- paid supplemental life; employee-paid accidental death & dismemberment; and long-term disability insurance.
• Employer-paid benefits for full-time staff includes the following: basic life insurance, basic accidental death and dismemberment insurance, short-term disability.
• Support for student loans: we are a Public Service Loan Forgiveness qualified employer
• Mental Health and Counseling Support: all employees have access to our Employee Assistance Program with 3 free counseling sessions per year
• 401(K) for part-time and full-time staff
• Nine paid holidays for full-time staff
• Paid floating holidays for part-time and full-time staff (up to 4 days per year based on start date)
• Paid Time Off for part-time and full-time staff (amount is based on hours worked and FTE status)
• Paid parent leave for full-time staff

Our Organizational Commitment to Diversity, Equity and Inclusion:
As an organization dedicated to making the world a more humane and compassionate place for animals, we know that people are at the heart of all that we do. Animal Humane Society’s commitment to diversity, equity, and inclusivity is essential to our mission and shapes our culture, our work, and the services we provide.

At AHS we embrace and honor the inherent dignity and diverse experiences of our team members, volunteers, board members, partners, clients, and visitors, regardless of race, ethnicity, religion, gender identity, sexual orientation, age, ability, or income. Working together to instill equity and inclusivity within our organization will allow us to better serve the people and animals of Minnesota and ultimately have a positive impact on animals in our care.