Shelter Operations Supervisor

Anovaeon LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services.

We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon offers competitive salaries, comprehensive benefits, and training and development opportunities.

Position Overview:

The Shelter Operations Supervisor serves as the senior on-site operational leader responsible for 24/7 shelter operations, staffing coordination, and serving as the primary point of contact for the City of Lexington and Emergency Services when the Shelter Manager is unavailable. This role ensures seamless delivery of all shelter services through coordination of staff, vendors, and community partners while maintaining compliance with all operational standards and safety protocols.

Please note: At this time, this is a 5-month contract from 11/01/2026 to 04/01/2027 with no benefits. There may be an opportunity for contract extension after the 5-month period ends.

Essential Functions & Responsibilities:

Operational Leadership & Emergency Response

• Serve as the City's and Emergency Services' primary 24/7 point of contact in the Shelter Manager's absence

• Maintain overall responsibility for shelter safety, security, and compliance with all City directives

• Respond immediately to emergencies, incidents, or operational disruptions at any hour

• Make critical operational decisions to ensure guest safety and program continuity

• Coordinate emergency response with law enforcement, fire department, and medical services

Staffing & Scheduling Management

• Ensure 24/7 staffing coverage across all shelter functions and maintain appropriate staff-to-guest ratios

• Supervise, schedule, and manage Shelter Support Specialists and other staff

• Create and adjust staff schedules based on operational needs, time-off requests, and unexpected absences

• Monitor attendance, authorize time off, and maintain accurate timesheets and attendance records

• Conduct regular check-ins with staff to address performance issues and provide operational guidance

• Prepare staffing forecast reports and communicate coverage needs to leadership

Guest Services & HMIS Management

• Oversee and conduct guest intake processes using the HMIS (Homeless Management Information System)

• Ensure accurate and timely data entry for all guest registrations, services, and outcomes

• Coordinate guest discharge procedures and maintain proper documentation

• Monitor guest flow, bed assignments, and facility capacity in real-time

• Address guest concerns, de-escalate conflicts, and ensure trauma-informed service delivery

Vendor & Partner Coordination

• Coordinate with security providers to ensure continuous coverage and address security incidents

• Work with food service vendors to adjust meal quantities based on daily census and dietary needs

• Liaise with facilities management to report and resolve maintenance issues, equipment failures, or safety hazards

• Coordinate with City-approved nonprofits to facilitate guest access to case management, medical appointments, and support services

• Ensure guests have transportation or support to attend scheduled appointments and programming

Quality Assurance & Compliance

• Conduct regular facility inspections to ensure cleanliness, safety, and ADA compliance

• Monitor adherence to all shelter policies, procedures, and City regulations

• Document incidents, prepare reports, and maintain comprehensive operational logs

• Participate in City meetings and briefings as the on-site operational representative

• Support data collection and reporting requirements for City oversight

Communication & Collaboration

• Maintain clear communication channels with Shelter Manager, Department Director, and City representatives

• Facilitate daily briefings during shift changes to ensure continuity of operations

• Respond to inquiries from staff, guests, vendors, and community partners

• Collaborate with case management team to support guest service plans

• Provide regular operational updates and flag emerging issues to leadership

Required Knowledge & Skills

• Advanced proficiency with Microsoft Office Suite, HMIS systems, and scheduling software

• Strong leadership and team management capabilities with ability to direct staff in high-pressure situations

• Excellent crisis management and de-escalation skills

• Knowledge of trauma-informed care principles and emergency shelter best practices

• Understanding of homeless services, housing resources, and community support systems

• Ability to maintain composure and make sound decisions during emergencies

• Strong organizational skills with ability to manage multiple priorities simultaneously

• Excellent written and verbal communication skills

• Cultural competency and ability to work effectively with diverse populations

• Ability to work independently with minimal supervision while maintaining accountability

Required Education & Experience:

• Associate's degree or higher preferred; High school diploma or equivalent required

• Minimum 3-5 years of supervisory experience in shelter operations, social services, hospitality management, or related field

• Experience with HMIS or similar case management databases required

• Demonstrated experience managing staff schedules and ensuring 24/7 coverage

• Experience coordinating with multiple vendors, contractors, and community partners

• Previous work in emergency services, homeless services, or congregate care settings strongly preferred

• Must be a U.S. citizen or U.S. permanent resident for at least the past five (5) years to comply with federal regulations

• Must be available for 24/7 on-call responsibilities and flexible scheduling including nights, weekends, and holidays

Other Duties & Information:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

• Position Type: Hourly Full Time

• Travel Requirements: None

• Location: Lexington, KY

• Work Environment: On-Site Shelter

• Work Schedule: 40 hours per week, may include night, weekends & holidays

Conditions of Employment:

• Complete a rigorous culture and competency testing process.

• Must be at least 21 years of age.

• A valid US Driver’s license.

Employment is contingent upon successful completion of the following screening:

• Credit check (if applicable and where permitted by law)

• Motor vehicle record check

• Drug test

• Occupational health physical

• Criminal and government background checks

• Signed arbitration agreement and a confidentiality agreement (required of all new hires)

• Must be able to speak, read, and write in English

• Must possess reliable transportation and valid driver's license

• Must be able to respond to on-site emergencies within a reasonable timeframe when on-call

• Anovaeon operates 24 hours/365 days and requires the flexibility to work additional hours, nights, weekends, and holidays

Security Clearance/Background Check Requirements:

• Must show proof of eligibility to work in the U.S.

• Internal background check to the satisfaction of contract requirements.

• Complete a Drug Test.

• Child Abuse/ Neglect Report (CAN) or child protective services check with no adverse findings.

Physical Requirements:

• Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.

• Climbing/Stooping/Kneeling: 10% of the time.

• Lifting/Pulling/Pushing: 10% of the time.

• Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.

• Sitting: Sitting for prolonged and extended periods of time

• Ability to stand and walk for extended periods during facility inspections

• Ability to respond quickly to emergency situations throughout the facility

• Capability to work in varied environmental conditions (indoor/outdoor, temperature variations)

About Anovaeon LLC: https://www.anovaeon.com

Anovaeon LLC is a solutions-driven company providing end-to-end expertise in humanitarian response. We don’t staff projects—we bring the right teams with the right tools, guided by innovative leadership, that together deliver operational success. From disaster response and recovery to migration and emergency preparedness, we integrate strategic leadership with hands-on execution. Our team combines deep industry experience with data-driven solutions, ensuring our partners are well equipped to mitigate crises effectively and deliver real impact and mission success.

Anovaeon LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law.

This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment.

If you need any accommodations to complete the application, participate in an interview, take part in pre-employment testing, or engage in any part of the selection process, please contact us at [email protected]