Shelter Supervisor

The Shelter Supervisor is responsible for performing the nightly operations of the Salina Grace Emergency Winter Shelter. These include but are not limited to conducting guest entry procedures in a professional and respectful manner, computer data entry, and the upkeep and cleaning of the facility each morning. The Shelter Supervisor will maintain an atmosphere where guests are both treated with dignity, as well as ensuring the safety and well-being of everyone within the facility.

The Shelter Supervisor reports directly to the Shelter Manager.

RESPONSIBILITIES:

· Perform the nightly operations of the Salina Grace Emergency Winter Shelter (EWS), ensuring a hospitable, professional, and safe environment is provided for all guests and staff.

· Provide excellent and compassionate service to all guests.

· Enter and maintain accurate guest information and records into the computer.

· Familiar with and supportive of all policies and procedures of Salina Grace.

· Ensure all new guests complete required entry paperwork, including the Hold Harmless Agreement.

· Ensure all guest’s belongings are secured in the designated storage containers according to established procedures.

· Ensure all guests complete the facility's safety screening process while checking into the facility.

· Observe guests for signs of intoxication or impairment, administer breathalyzers, and engage in conversations to assess whether it is safe and appropriate for them to enter the facility.

· Communicate facility expectations clearly and consistently to all guests.

· Address rule violations through respectful conversations that encourage positive behavior and personal responsibility.

· When necessary, ask guests to leave the facility for the night or implement temporary suspensions in accordance with agency policies and procedures.

· Respond appropriately to threatening, intimidating, aggressive, or unsafe behavior by directing individuals to leave the facility and notifying the Shelter Manager and law enforcement when appropriate.

· Document incidents, behavioral concerns, safety issues, and disciplinary actions according to agency procedures.

· Assist guests by answering questions and connecting them with the appropriate services, or community resources that will aid them in moving out of homelessness and instability.

· Communicate safety concerns, facility issues, and operational needs to the Shelter Manager.

• Perform other duties as assigned.

• Must be able to pass a drug test

Note: The campus is a smoke free campus.

QUALIFICATIONS:

· Possess a High School diploma or GED; additional education or experience in social services, security, behavioral health, criminal justice, or a related field is preferred.

· Have experience working with persons struggling with homelessness, poverty, addiction, suffering from mental illness, those who possess disabilities, and other significant life challenges.

· Be organized and store records in a manner that complies with laws and industry standards.

· Possess a firm ability to multitask and achieve goals.

· Be able to administer and enforce policies & procedures consistently while treating all individuals with dignity and respect.

· Able to work independently while contributing positively to a team environment

· Have experience in utilizing computer programs such as MS Word, Excel, Outlook and are able to learn how to use other computer programs as needed.

· Be able to maintain healthy boundaries working with guests.

· Be able to be professional, hospitable, and safety-minded in working with guests and other community partners.

· Be able to remain calm and exercise good judgment in difficult, stressful, or crisis situations.

· Possess strong interpersonal, communication, and conflict-resolution skills

· Able to stand, walk, lift, and perform duties associated with facility operations and guest services.

· Able to hold privileged information confidential.

· Be free from alcohol and drug dependency and abuse.

· Will learn, follow, and uphold all policies of Salina Grace Community Resource Center.

Job Type:

Seasonal Full-time (November-March)

Compensation:

• Pay: $15 an hour

Job Types: Full-time, Part-time, Temporary

Pay: From $15.00 per hour

Work Location: In person