Shift Allocation Coordinator

• Coordinate and allocate qualified care staff to vacant shifts while ensuring continuity of service for aged care clients

• Monitor rostering and staffing platforms, including Shiftmatch and other scheduling systems, to secure and fill shifts efficiently

• Respond promptly to urgent staffing shortages and unexpected scheduling issues

• Maintain regular communication with care staff, rostering managers, schedulers, and internal team members to ensure smooth operations

• Update and maintain accurate workforce, client, and scheduling records within rostering software platforms

• Ensure all handovers and shift information are communicated clearly and accurately

• Identify and escalate potential compliance concerns or staffing issues to the Brisbane team for follow-up

• Provide additional administrative and scheduling support as required by the allocations team

Must Haves

• Previous experience in aged care, healthcare, community services, rostering, scheduling, recruitment, or administration roles highly regarded
• Strong ability to work in fast-paced environments with outcome-focused performance expectations
• Excellent customer service and stakeholder communication skills across phone and email
• High level of technical literacy and confidence using multiple systems simultaneously, including rostering and workforce management platforms
• Strong organisational and time management skills with the ability to prioritise competing demands
• Ability to problem-solve quickly and make confident decisions under pressure
• High attention to detail and ability to maintain accurate records and compliance standards