Shift Controller

Role & responsibilities

• Manage shift-wise manpower, attendance, and absenteeism.
• Allocate orders and monitor picker productivity and efficiency.
• Ensure 100% on-time picking and dispatch.
• Conduct random and item-wise quality checks to maintain picking accuracy and product quality.
• Monitor shelf life and quality for replacement/VIP orders.
• Coordinate with Inventory, Order Allocation, and Dispatch teams.
• Ensure zero IBND (Inventory/Item Not Billed/Delivered as applicable to the process) and resolve hold/missing-crate orders.
• Maintain scanners, picking trolleys, crates, packing materials, labels, and other operational assets.
• Monitor hourly performance and provide training/coaching to underperformers.
• Maintain warehouse cleanliness, crate hygiene, aisles, handover logs, and incident registers.
• Ensure compliance with process audits and operational standards.

Preferred candidate profile

• Minimum 2 years of supervisory/team-handling experience.
• Experience in warehouse/DC operations and shift management.
• Strong knowledge of picking, packing, quality checks, inventory coordination, and dispatch operations.