Shift Lead

Job Purpose: Supports and directs the Management Team in running successful shifts, leading hourly Team Members through role-model leadership of the Company’s Core Values.

Job Traits: Operations Management, Communications, Human Resources, Stakeholder Relations

Job Responsibilities:

• Supervises restaurant operations by directing and coordinating activities consistent with established goals, objectives, and policies.
• Promotes and complies with implemented programs to ensure attainment of business plan for growth and profit.
• Provides direction and structure for hourly Team Members based off General Manager guidelines.
• Identifies any operational issues and gives timely feedback to the team so they can impact the operational opportunities.
• Follows and promotes all operational goals and follow-up plans set forth by the General Manager.
• Ensures Guests receive fresh, high quality food and outstanding service according to brand standards.
• Ensures shifts run smoothly with all Guests receiving a wow experience.
• Other duties as assigned

Qualifications:

• Must be 21 years of age or older
• Must be high performing Team Member who has a history of leading by example.
• Ability to prioritize and balance multiple tasks simultaneously
• Ability to cope with pressure and work under pressure
• Ability to work effectively and cooperatively with fellow Team Members
• Excellent oral communication skills
• Possess the ability to motivate and maintain effective working relationships with all Team Members