Shift Lead

Key Holder

Overview of Goodwill Industries of Dallas, Inc.

Goodwill Industries of Dallas, Inc. exists to help persons with disabilities and other barriers to

employment get jobs so that each can experience dignity, purpose, and self-sufficiency. Goodwill does this by

helping people build skills, find jobs, and reach their goals in life through a donated goods business, workforce

development and other social enterprise models. Here are our core beliefs:

We believe each person has unique abilities and can make a meaningful contribution in life.

We believe jobs are transformational to individual lives and communities.

We believe in a hand up, not a handout.

Goodwill prides itself on an engaging and welcoming work environment, where we demonstrate our core

values of Respect, Commitment, Improvement, and Integrity daily.

Goodwill Dallas achieves its mission by helping people build skills, find jobs, and ultimately reach their goals

in life, through two closely integrated programs:

The Donated Goods Program provides direct employment through the recycling and reselling of

material donations across 18 stores and a 175,000 sq. ft. warehouse.

The Workforce Development Program assist clients with assessments, education, job readiness

training, coaching and career placement.

Goodwill’s unique approach includes: a fair chance and opportunity, a person-centered, holistic

approach, and multiple paths to success in a safe, supportive environment. The Donated Goods Program

provides employment by offering work through the recycling and reselling of material donations in stores

throughout the community, while keeping millions of pounds of reusable items out of our landfills. Every

dollar that is generated from retail stores is invested back into creating employment opportunities for

individuals with disabilities and disadvantaged conditions.

There are over 220,000 individuals with disabilities in the north Texas region. Only 90,000 have jobs.

Last year, Goodwill Dallas placed over 1,000 individuals with jobs - earning more than $22 million in

wages. Since 1923, Goodwill Dallas has served over 100,000 individuals in the North Texas community.

Goodwill Dallas is a 501(c)3 organization providing direct employment across eight counties, 18 stores, 6 stand-

alone donation centers, and 1 regional hub. The organization is governed by a 56-member Board of Directors and

employs over 600 staff.

Summary Under the direct supervision of the Team Leader and Assistant Team Leader, this is a non-exempt

leadership role. The primary responsibilities of the Keyholder are to ensure world-class customer

service, POS sales, facility security and maintenance, and processing merchandise. The Keyholder’s

goal is to ensure the efficient and cost-effective operation of the Goodwill Dallas retail stores through

security of corporate assets, customer relations, sale of donated goods, and accurate cash register

operations, to maximize profitability and increase training opportunities.

Essential Functions/Duties

• Ensures 100% world-class customer service.
• Opens and closes as required including assigning POS drawers, providing change for cashiers,

documenting team member absence, and assigning duties as applicable.

• Handling and processing of incoming donation flow in and out.

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Job Description Key Holder

• Ensures loss prevention and risk management policies and procedures.
• Ensures a neat, clean, organized, and safe facility.
• Assists in the proper inventory control and rotation of apparel and hard goods in a timely manner

to ensure a full and fresh inventory.

• Keeps abreast of merchandise knowledge, industry trends and competitive pricing.
• Ensures statistical counts (i.e., donor counts, apparel hang, rotation count, etc.) are completed in

an accurate and timely manner. Completes register pulls, readings, cash reports, daily activity

reports, transmittal of reports and daily deposits in accordance with Goodwill Dallas policies and

procedures as required.

• Performs assigned duties within the framework of our Guiding Principles and Core Values.
• May be asked to participate in activities outside of Goodwill Dallas.
• Attends in-service and related training as assigned by the Team Leader.
• Performs other duties as assigned by the Team Leader.

Additional Functions/Duties

• Perform other duties as assigned by the Assistant Team Leader.

Qualifications/Competencies The list below is representative of the knowledge, skill, and/or ability utilized while performing this job.

• Experience in a business setting preferred.
• G.E.D or high school diploma preferred.
• Basic computer skills
• Ability to read, write, speak and understand the English language

Education and/or Experience:

High School education or equivalent is required. A minimum of two (2) years retail and one (1) year

supervisory experience. Prefer working experience with people who have disabilities and/or previous

Goodwill experience.

Math Ability:

Level 3: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions,

percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills:

To perform this job successfully, an individual should have beginner knowledge of MS Word, Excel,

and Outlook. Experience utilizing a POS system.

Supervisory Responsibilities:

This position has supervisory responsibilities but no subordinate supervisors.

Purchasing Authority:

No Purchasing Authority

SPECIAL CONDITIONS OF EMPLOYMENT

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Job Description Key Holder

(e.g. physical or environmental requirements, irregular work schedule, required license or certification,

background check)

Physical and Environmental Requirements:

• Regularly lift and /or move up to 40 pounds and occasionally lift and/or move up to 100 pounds

with assistance.

• Vision abilities required by this job include: close, distance, color, peripheral vision, depth

perception, and the ability to adjust focus.

• Standing and walking for a long period of time.
• The noise level in the work environment is usually moderate (examples: business office with

computers and printers, light traffic).

Language Ability:

Level 3: Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak

effectively before groups.

Goodwill is an equal opportunity employer. We value diversity and are committed to creating an inclusive

workplace for all employees. All qualified applicants will receive consideration for employment without regard to

race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.