Shift lead

Position Overview: Implementation of procedures, standards, and tactics to optimize restaurant sales, control costs, provide a quality guest experience by adherence to quality, cleanliness, and service standards. Train new employees help maintain the business. Work side by side with the Manager.

Essential Function: Responsible for following brand standards, company rules and policies and job responsibilities in job positions as assigned by the supervisor.

Shift leads strive to deliver a quality guest experience, deliver products that meet brand standards and recipes, maintain their stations in a clean and orderly manner and assist other team members as needed.

Shift Lead may be trained in multiple positions including front of house, back of house, guest service, or prep and production. Each position has different duties and responsibilities:

Job Responsibilities

• Prepare food and beverages according to quality standards.
• Know menu items, ingredients, packaging, and preparation procedures.
• Greet guests and take accurate orders in a friendly manner.
• Provide fast, friendly, and efficient customer service.
• Deliver orders and confirm accuracy.
• Handle cash and POS transactions accurately.
• Maintain cleanliness of dining, service, food preparation, and storage areas.
• Increase sales through excellent guest service.
• Manage labor and staffing based on business needs.
• Maintain high-quality products and monitor team performance.
• Train and coach team members on service, products, and job duties.
• Schedule and position team members effectively.
• Lead shifts and manage operations when the Bakery Manager is absent.
• Follow company policies, safety, security, cash-handling, and maintenance procedures.
• Complete financial reports, deposits, payroll, and other administrative duties.
• Address equipment and maintenance issues promptly.
• Report accidents and incidents as required.

Key Skills

• Leadership and motivation
• Problem-solving
• Teamwork and communication
• Customer service
• Honesty and integrity
• Reliability and professionalism

Physical Requirements

• Communicate effectively with guests and coworkers.
• Operate POS systems and handle cash.
• Lift up to 50 lbs.
• Work around heat, ovens, cleaners, and equipment.
• Stand, bend, climb, and perform food preparation duties.

Qualifications

• Associate degree or equivalent food service/retail experience.
• Ability to support sales, profitability, and customer satisfaction.
• Ability to train, motivate, and lead a team.

Qualifications

• Equivalent food service/retail experience.
• Ability to support sales, profitability, and customer satisfaction.
• Ability to train, motivate, and lead a team.