Shift Lead

As a Shift Lead at Cookie Society, you help bring our fresh-baked, Texas-sized cookie experience to life every day. From the moment guests walk in, you set the tone with warm hospitality, thoughtful service, and the kind of care that makes every visit feel special. You’ll support daily baking and packaging, keep the bakery clean, organized, and inviting, and help lead the team from the first cookie sold to the final close. You must be 18 years or older to be a Shift Lead.

About Cookie Society Southlake LLC

Welcome to Cookie Society, where cookies are crafted with love and innovation. We're not your typical bakery - we're a community of cookie enthusiasts pushing the boundaries of flavor and texture. Flavorful Delights: Our cookies are a fusion of childhood nostalgia and culinary exploration. Think classic desserts and unexpected twists, all baked with real butter for that perfect crispiness and chew. Texture Elegance: We've mastered the art of textures. Crunchy, soft, and chewy unite in our cookies, creating an unforgettable taste experience in every bite. Join Our Mission: Cookie Society is on the rise, and we're all about delivering happiness, one cookie at a time. With 3 locations already in operation and several others on the way, consider joining us as we redefine the cookie landscape. Opportunities are plentiful and we would love to add you to the team!

Description

JOB DESCRIPTION:

Availability: Flexible, including weekends. Must be 18 or older to apply for this role.

Hourly Rate: $13-14/hour base pay + tips* (Approximately $2-3 per hour in tips)

Shifts: Weekday and Weekend Shifts Available

Responsibilities:

As a Shift Lead, you'll play a vital role in creating a delightful experience for our customers. Your responsibilities will include:

• Baking and packaging cookies with precision and care.
• Providing exceptional customer service with a friendly demeanor.
• Assisting in maintaining cleanliness and hygiene standards.
• Participating in tasks such as folding boxes, restocking, and other duties assigned by the manager.
• No previous kitchen experience required; training will be provided.
• Possessing or obtaining a current Food Manager Certificate is mandatory.

As a Shift Lead at our bakery, you will be entrusted with important responsibilities that keep our operations running smoothly. You'll serve as a point of contact during your shifts, ensuring the bakery's success and maintaining a positive experience for customers and fellow team members alike.

Requirements:

To succeed in this role, you should have:

• Ability to accurately handle and package cookies, perform cashier duties, and contribute to kitchen operations.
• Willingness to learn and adapt in a dynamic environment.
• Customer service experience is a bonus but not essential.
• A positive attitude and a commitment to providing excellent service and fostering a safe and empowering work atmosphere.

Physical Requirements:

You'll need to be physically capable of:

• Occasionally lifting and carrying items weighing up to 50 lbs (flour, sugar, etc.).
• Standing, squatting, bending, twisting, reaching, walking, and leaning throughout your shift.
• Repetitive motion of wrists/arms during baking tasks.
• Maneuvering quickly in a confined space around hot ovens.
• Taking visual and audible cues for efficient operations.

Why Join Us:

At Cookie Society, we're growing fast—and we're looking for team members who want to grow with us. Rooted in the same passion, creativity, and commitment to quality that turned a home-kitchen dream into a Texas favorite, our team is built around exceptional operations, warm hospitality, and memorable guest experiences. Advancement opportunities are available for individuals who bring energy, ownership, and a genuine love for serving others.

Salary

$13 - $14 per hour