Shift Lead

Benefits:

• Employee discounts
• Health insurance
• Vision insurance

Job Summary: The Crew Member is responsible for always ensuring that his or her, surprises and delights
PRETTY BIRD customers through sophisticated customer service. The Crew Member is responsible for 1)
Supporting Pretty Bird Crew Members in all aspects of the day-to-day operation of the store. 2) impress
customers with the highest quality of the Pretty Bird experience, and 3) From time to time, a crew member
may also be called upon to assist at another store.
Essential Duties and Responsibilities:
Assist the General Manager and the Pretty Bird Team in managing the store operations including but not
limited to:
 Show up on time and ready to work at the scheduled time
 Follow all guidelines set forth in food preparations, recipes, and cleanliness of restaurant
 Follow instruction of all Shift Leads, Senior Shift Lead and GM
 All opening and closing procedures have been followed as assigned by Gm or Shift Lead to ensure
consistent and timely setup, breakdown, reporting and prep list.
 Manage all waste for the restaurant. Including but not limited to daily record keeping
 Food recipes are followed to the exact recipe and pictures provided.

Delivering excellent customer service and maximizing sales opportunities, including but not limited to:
 Surprise and delight customers with a service level they have never-before-experienced
 Engaging customers in an approachable and fun manner; helping them discover and fall in love with
Pretty Bird with a focus on service and hospitality
 Charm and anticipate customer's needs with a high level of customer service they have never-before-
experienced and rarely ever encounter at any restaurant
 Ensuring that the store is opened promptly and closed at the appropriate hour.
 Ensuring that the store FOH and BOH are always clean, well-kept, and spotless to customer’s eyes

Supervision Received and Exercised: Works under the general supervision of the General manager and at
times Shift Leads and Senior Shift Lead
Education and Experience Requirements: Recommend min of 1 year kitchen, but not required

Knowledge, Skills, and Abilities Requirements:

• Ability to manage a teams
• Skilled at and enjoys delivering excellent customer service
• Highly responsible and reliable
• Detail-oriented
• Ability to train staff, either individually or as a group in a new store
• Experienced with and proficient at using restaurant point-of-sale systems
• 21 years of age or older (must be able to taste and evaluate a product) and check IDs
• Ability to communicate in English effectively, both orally and in writing
• Able to lift and carry a standard Restaurant case

Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform essential functions.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand for long
periods; walk and be able to sit; use hands to finger, handle, or feel; reach with hands and arms, and talk or
hear. The employee must regularly lift and/or move up to 50 pounds. This job’s specific vision abilities
include close vision, color vision, and the ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an
employee encounters while performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform essential functions.

Diversity is extremely important to us. We recruit, hire and promote employees based on their ability and
experience, by Equal Employment Opportunity, Department of Fair Employment and Housing, and
Affirmative Action laws and regulations. Pretty Bird LLC does not discriminate based on race, ancestry,
color, national origin, religion, gender identity or gender expression, sex, pregnancy, genetic information,
age, marital status, veteran status, sexual orientation, medical conditions, or physical or mental
disability.