Shift Lead

Job Title: Shift Leader – Garrett Popcorn Shops
Location: [1513 e. 53rd]
Job Type: [Full-Time]

Compensation: [$18
Reports To: Assistant Shop Manager / Shop Manager

About Garrett Popcorn Shops®:

Since 1949, Garrett Popcorn Shops® has handcrafted gourmet popcorn in small batches using simple ingredients and cherished family recipes. Our team delivers handcrafted happiness every day with premium products, outstanding service, and a passion for excellence. Join us and lead by example in a fast-paced, fun, and iconic brand environment.

Job Summary:

Garrett Popcorn Shops is looking for an enthusiastic and dependable Shift Leader to support daily shop operations and inspire team excellence. As a Shift Leader, you will be responsible for overseeing shop activity during your shift, ensuring our team delivers exceptional fans experiences while maintaining Garrett’s product and service standards.

As a Shift Leader, you may be required to work at different locations. Our ideal candidate is a team player and can deliver consistency in performance no matter what Shop location you are scheduled at.

Key Responsibilities:

• Lead and motivate team members to consistently deliver outstanding customer service.
• Open or close the shop according to company procedures and standards.
• Supervise daily operations including cashiering, cooking, packaging, stocking, and cleaning.
• Monitor product quality and freshness to ensure Garrett’s high standards are met.
• Train, coach, and support new and existing team members.
• Handle fan inquiries and resolve concerns in a friendly, professional manner.
• Maintain compliance with food safety, cleanliness, and operational policies.
• Perform cash handling duties, including reconciling drawers and safe counts.
• Communicate effectively with shop leadership to report issues, successes, and team needs.
• Assist with inventory management and place orders for supplies and ingredients as needed.
• Foster a positive, energetic, and team-focused shop environment.

Qualifications:

• High school diploma or equivalent preferred.
• ServSafe Manager Sanitation Certification required.
• 1+ year of experience in a retail or food service environment, with leadership responsibilities.
• Strong communication and interpersonal skills.
• Ability to lead by example and provide hands-on support.
• Reliable, punctual, and available to work a flexible schedule, including weekends and holidays.
• Capable of standing for long periods and lifting up to 50 lbs.
• Positive attitude and commitment to Garrett’s core values and fan experience.

What We Offer:

• Competitive pay and shift leader incentives
• Career development and promotion opportunities
• Hands-on training in leadership and operations
• Employee discounts on Garrett Popcorn®
• A dynamic, team-oriented environment rooted in tradition and pride

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person