Shift Lead

Job Overview

We are seeking a motivated and organized Shift Lead to join our dynamic Crumbl location!

In this role, you will be the driving force behind daily restaurant operations during your shift, ensuring exceptional customer service, efficient food preparation, smooth team management, and reinforcing Crumbl's 5 pillars. As a Shift Lead, you will inspire and supervise staff, uphold food safety standards, and maintain a lively, welcoming atmosphere that keeps guests coming back. This is an exciting opportunity for someone with a passion for food service management and team leadership to make a real impact in a fast-paced environment.

Responsibilities

• Lead and supervise daily restaurant operations during your shift, ensuring all team members deliver outstanding customer service.
• Oversee food preparation and cooking processes to maintain quality standards and consistency across all dishes.
• Manage POS systems for order processing, cash handling, and transaction accuracy.
• Control inventory levels through proper stock management, ordering, and waste reduction strategies.
• Train new staff and provide ongoing coaching to enhance team skills in food handling, safety procedures, and customer service.
• Enforce food safety regulations and ensure compliance with health standards to guarantee a safe dining environment.
• Assist with labor control and overall restaurant performance to meet operational goals.

Requirements

• Proven experience in quick service or fast food restaurant environments with strong knowledge of food preparation and kitchen operations.
• Previous supervisory or management experience in hospitality or restaurant settings is highly preferred.
• Familiarity with POS systems for transactions and reporting.
• Strong leadership skills with the ability to motivate and manage teams effectively.
• Excellent communication skills for managerial tasks such as interviewing, training, and staff development.
• Knowledge of food safety management practices and inventory control procedures.
• Basic math skills for cash handling, order accuracy, and financial analysis.
• Experience in casual dining or fine dining environments is a plus; catering or banquet experience is advantageous.
• Personal accountability for your shift tasks and Crew members.

Join us as a Shift Lead to energize our team, elevate guest experiences, and grow your career in the vibrant world of food service management!

Pay: $17.13 - $18.00 per hour

Expected hours: 20.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person