Shift Lead

SHIFT LEAD (PART-TIME)

Compensation: $21.00 per hour

Reports to: Theater & Operations Manager; day-to-day direction from the Assistant Manager or manager on duty

Status: Part-Time, Hourly (Non-Exempt)

Location: On-Site — Manhasset, NY 11030

Position Summary

Shift Leads are the senior hourly team members on the floor, responsible for guiding ushers and concessions staff through each shift and upholding the theater's service and presentation standards. This is a working lead role: Shift Leads perform all front-of-house duties alongside the team while providing direction, solving problems, and keeping shows running on time.

Responsibilities

– Lead the front-of-house team during assigned shifts, directing breaks, task rotation, and between-show auditorium turnovers

– Perform all usher and concessions duties alongside the team, including POS transactions, food and beverage preparation, and cleaning

– Ensure auditoriums are cleaned between every show and the concession stand receives its daily cleaning to standard

– Handle escalated guest questions and concerns on the floor, involving the manager on duty as appropriate

– Assist with cash drawer setup, counts, and end-of-shift reconciliation as assigned

– Perform basic projection operation as trained, supporting show starts and monitoring presentation quality

– Open or close the theater as assigned, following all checklists and security procedures

– Communicate staffing, facility, and equipment issues promptly to management

Requirements

– Prior lead, keyholder, or supervisory experience in theaters, restaurants, retail, or hospitality is strongly preferred

– A guest-first attitude with the ability to direct peers respectfully and by example

– Ability to handle cash accurately and operate POS systems confidently

– Evening, weekend, and holiday availability is required

– Must be 18 years of age or older; ability to stand for extended periods and lift up to 40 lbs, with or without reasonable accommodation

Schedule

This is a part-time position with shifts concentrated on evenings, weekends, and holidays, based on the theater's programming schedule. Hours will vary week to week, with the heaviest scheduling during peak moviegoing periods.

Physical Demands

The physical demands below describe the activities involved in performing the essential functions of this position. Essential functions may be performed with or without reasonable accommodation. The Company provides reasonable accommodations as required by applicable law and will engage in an individualized interactive process with employees who need an accommodation.

– Stand and walk for extended periods while supervising shifts, assisting guests, and supporting theater operations

– Sit; use hands to handle materials or operate equipment; reach with hands and arms; bend, stoop, kneel, or crouch; and use stairs as assigned duties require

– Communicate with guests and coworkers and observe screens, equipment, transactions, and surrounding conditions, with reasonable accommodation where appropriate

– Occasionally lift or move items weighing up to 60 pounds, depending on assigned essential duties, using appropriate equipment or assistance when necessary

– Follow safe lifting and equipment procedures and request assistance whenever a task cannot be performed safely

Nothing in this description requires unsafe lifting or work contrary to a lawful accommodation. Accommodation requests may be directed to the employee’s direct supervisor or another Company manager.

Perks

Free movies, concession discounts, and a place on the founding team of a landmark venue. All employees accrue New York State paid sick leave; eligible employees are also covered by New York State Paid Family Leave and paid prenatal leave.

Any offer of employment is contingent on a post-offer background check. Criminal history is reviewed on an individual basis in accordance with New York Correction Law Article 23-A, and a criminal record does not automatically disqualify a candidate.

Assemble Cinemas is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, predisposing genetic characteristics, military or veteran status, marital or familial status, domestic violence victim status, citizenship or immigration status, or any other characteristic protected by federal, New York State, or local law.

If you need a reasonable accommodation to apply, interview, or perform the essential functions of this role, let us know at any point in the process and we will work with you. You can reach us at [email protected].

Pay: $21.00 per hour

Benefits:

• Employee discount

People with a criminal record are encouraged to apply

Work Location: In person