foodpanda
Shift Lead - Customer Service
2 months ago
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Important information
Contract type:
Part time
Location:
Dhaka, Bangladesh
Work mode:
Hybrid
Published on:
12 August 2026
What they need
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
- Attending inbound and outbound chats/calls/cases solving customer issues.
- Must have problem-solving skills and follow timeline when assigned for task.
- Manage a team of customer service agents.
- Prepare KPI reports, performance reports for management review.
- Able to follow order processing system from the back end.
- Willing to work 6 days and 6 hours per day in different shifts.
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