Shift Lead – DC Systems Operations Engineer

We are looking for an experienced Shift Lead – Data Centre Systems Operations to lead on-shift operations supporting large-scale GPU clusters and data centre infrastructure.

This role will be responsible for operational execution, incident coordination, ITSM governance, vendor coordination and customer-facing communication during the assigned shift.

Key Responsibilities

• Lead daily data centre and infrastructure operations during the assigned shift.
• Oversee the stable operation of GPU clusters, networks, storage and supporting infrastructure.
• Act as the primary escalation point for L1 engineers.
• Coordinate P1/P2 and major incidents and ensure timely resolution.
• Ensure incidents, tickets and escalations meet required SLA and ITSM standards.
• Review shift handovers and ensure operational continuity.
• Coordinate with hardware, network and data centre vendors.
• Track vendor cases, SLA performance and hardware replacement activities.
• Review operational dashboards and ensure data accuracy.
• Ensure activities are properly documented and supported by evidence.
• Support ISO/SOC audit requirements.
• Prepare shift reports covering incidents, SLA risks, vendor cases and data centre activities.
• Coach and guide L1 engineers on troubleshooting and operational processes.
• Develop and maintain SOPs and operational runbooks.

Requirements

• Bachelor's degree in Computer Science, IT, Electrical Engineering or a related field, or equivalent practical experience.
• 5+ years of experience in IT infrastructure or data centre operations.
• Previous experience as a Shift Lead, Senior NOC Engineer, Operations Lead or similar role.
• Strong ITSM and incident management experience.
• Experience with Jira Service Management or similar ticketing platforms.
• Experience managing P1/P2 incidents and SLA-driven environments.
• Familiarity with NVIDIA GPU hardware and AI/HPC environments is an advantage.
• Basic Linux troubleshooting skills.
• Experience with monitoring tools such as Prometheus, Grafana or Zabbix.