Shift Lead/ Store Manager

Bogo Cannabis + CoffeeShift Lead / Store ManagerPosition Overview

Bogo Cannabis + Coffee is looking for a motivated, reliable, and customer-focused Shift Lead/Store Manager to help lead daily operations across our cannabis retail and coffee shop.

This position is responsible for helping create a welcoming, professional, and memorable experience for every customer while maintaining the highest standards of cannabis compliance, product knowledge, inventory accuracy, cash handling, food and beverage service, cleanliness, and customer service.

The ideal candidate is a natural leader who enjoys working with people, understands retail sales, can confidently lead a team, and thrives in a fast-paced environment where no two shifts are exactly alike.

This is a paid management position with opportunities to grow within Bogo Cannabis + Coffee.

Key ResponsibilitiesCannabis Retail Operations

• Lead and supervise budtenders and café team members during assigned shifts.
• Ensure all cannabis sales and customer transactions are completed accurately and in accordance with applicable laws, regulations, and company policies.
• Verify customer eligibility and identification according to company procedures.
• Maintain strong knowledge of cannabis products, including flower, pre-rolls, concentrates, edibles, vapes, beverages, and other products carried by the store.
• Stay informed about new products, strains, brands, product characteristics, and current promotions.
• Train staff to provide accurate, responsible, and helpful cannabis product information without making inappropriate medical claims.
• Ensure cannabis products are properly displayed, secured, labeled, and stored.
• Monitor product availability and communicate popular products, customer requests, and inventory needs to management.

Coffee Shop Operations

• Oversee daily café operations during assigned shifts.
• Ensure coffee, beverages, and food items are prepared and served according to company standards.
• Train staff on beverage preparation, customer service, sanitation, and café procedures.
• Maintain proper food and beverage storage, cleanliness, and sanitation practices.
• Monitor café supplies and communicate purchasing or restocking needs.
• Help maintain a clean, comfortable, and welcoming environment throughout the café.
• Ensure cannabis and café operations remain properly separated and operated according to applicable regulations.

Sales & Customer Experience

• Lead by example in delivering friendly, knowledgeable, and professional customer service.
• Help customers navigate both the cannabis and coffee menus.
• Encourage appropriate upselling and product recommendations based on customer needs and preferences.
• Promote Bogo Cannabis specials, promotions, loyalty programs, and other approved offers.
• Educate customers about products while maintaining responsible retail practices.
• Build relationships with regular customers and help create an experience that keeps them coming back.
• Address customer questions, concerns, and complaints professionally.
• Look for opportunities to increase sales while never compromising compliance or customer trust.

Inventory & Product Management

• Assist with receiving, organizing, counting, and stocking cannabis products and café inventory.
• Maintain accurate inventory records and follow all required cannabis tracking procedures.
• Monitor product levels and identify products that need to be reordered.
• Help identify fast-moving, slow-moving, and high-demand products.
• Communicate customer feedback and product trends to management.
• Ensure products are rotated, properly stored, and presented according to company standards.
• Help minimize waste, loss, expired products, and inventory discrepancies.
• Assist with regular inventory counts and investigate discrepancies when necessary.

Cash & POS Management

• Oversee cannabis and café POS transactions during assigned shifts.
• Ensure accurate cash handling and register procedures.
• Perform opening and closing cash procedures as assigned.
• Monitor transactions for accuracy and address discrepancies promptly.
• Ensure discounts, promotions, and product pricing are entered correctly.
• Maintain confidentiality and security regarding cash, sales information, and company operations.

Team Leadership & Training

• Lead by example and set the standard for professionalism, customer service, and work ethic.
• Train new employees on cannabis products, café operations, POS systems, customer service, compliance, and company policies.
• Coach employees on sales techniques, product knowledge, and customer interactions.
• Provide constructive feedback and address performance issues appropriately.
• Help maintain employee accountability, punctuality, cleanliness, and professionalism.
• Assist with employee onboarding, interviews, and training when requested.
• Create a positive team environment where employees feel supported and motivated.

Compliance & Safety

• Follow all applicable cannabis laws, regulations, licensing requirements, and company policies.
• Ensure employees follow age-verification and cannabis purchasing procedures.
• Monitor the store for compliance issues and immediately report concerns to management.
• Follow responsible cannabis sales practices.
• Maintain required records and documentation.
• Follow applicable food safety, sanitation, workplace safety, and health requirements for the café.
• Protect cannabis products, company assets, customer information, and cash.
• Immediately communicate security, safety, compliance, or operational concerns to upper management.

Store Appearance & Daily Operations

• Ensure the store and café remain clean, organized, and visually appealing.
• Maintain product displays, menus, promotional materials, and merchandising.
• Ensure bathrooms, customer areas, counters, café areas, and retail areas meet company cleanliness standards.
• Complete opening and closing checklists.
• Monitor equipment and report maintenance issues.
• Help ensure the store is fully prepared for each shift and properly secured at closing.

Qualifications & Skills

• Previous experience in cannabis retail, retail management, hospitality, coffee shops, restaurants, or a similar customer-facing environment preferred.
• Previous supervisory or leadership experience preferred.
• Strong knowledge or willingness to learn about cannabis products and responsible cannabis retail.
• Strong customer-service and communication skills.
• Comfortable leading a team in a fast-paced environment.
• Experience with POS systems and inventory management preferred.
• Strong cash-handling and basic retail math skills.
• Excellent organizational and multitasking abilities.
• Ability to train and motivate employees.
• Ability to handle customer concerns professionally.
• Reliable, punctual, and willing to take initiative.
• Comfortable working around cannabis products and in a combined cannabis/coffee environment.
• Coffee, barista, hospitality, or food-service experience is a plus.
• Bilingual or multilingual abilities are a plus.
• Must meet all applicable legal requirements for employment in a cannabis establishment.

The Ideal Bogo Cannabis Manager

We're looking for someone who can confidently move between cannabis retail, coffee service, customer experience, and team leadership.

The ideal candidate is:

A Leader — You lead by example and know how to motivate a team.

Customer-Focused — You make customers feel welcome, respected, and appreciated.

Cannabis Knowledgeable — You're passionate about learning products and helping customers make informed choices.

Coffee-Friendly — You understand that great coffee, great service, and a great atmosphere are an important part of the Bogo experience.

Sales-Minded — You recognize opportunities to increase sales through product knowledge, recommendations, promotions, and excellent service.

Compliance-Minded — You understand that cannabis retail requires attention to detail and strict adherence to regulations.

Reliable — Your team can count on you to show up, take responsibility, and get the job done.

Hands-On — You're willing to jump behind the counter, help a customer, stock inventory, make a drink, or support your team when needed.

What You Can Expect

At Bogo Cannabis you're not just managing a store you're helping build an experience.

You'll have the opportunity to:

• Lead and develop a growing team.
• Build your cannabis product knowledge.
• Develop retail and management skills.
• Help shape the customer experience.
• Work in a unique cannabis and coffee environment.
• Contribute ideas for improving sales and operations.
• Grow with the Bogo Cannabis brand.

Join the Bogo Team

If you're energetic, dependable, people-oriented, and ready to take on a leadership role in a unique enviorment, we want to hear from you!

Pay: $15.00 - $18.00 per hour

Work Location: In person