Shift Leader

Job Summary

South Philly Barbacoa is hiring a Shift Leader to oversee daily restaurant operations while ensuring outstanding customer service, efficient workflow, and strong team performance. This role is responsible for supervising staff, coordinating front-of-house and kitchen activities, maintaining food quality and safety standards, and creating an exceptional dining experience for every guest.

Common Job Roles

• Shift Leader
• Shift Supervisor
• Restaurant Shift Lead
• Team Leader
• Floor Supervisor
• Restaurant Supervisor

Key Responsibilities

• Supervise daily restaurant operations and support front-of-house and kitchen teams.
• Assign responsibilities and monitor team performance throughout each shift.
• Ensure excellent customer service and resolve guest concerns professionally.
• Coordinate with kitchen staff to maintain efficient food preparation and timely service.
• Train, coach, and support new and existing team members.
• Process customer transactions and assist with cash handling and POS operations.
• Monitor inventory levels and communicate supply needs to management.
• Ensure compliance with food safety, sanitation, and company policies.
• Assist with opening, closing, cash reconciliation, and shift reporting.
• Maintain a clean, organized, and safe restaurant environment.
• Support management in achieving operational, service, and sales goals.

Requirements

• High school diploma or equivalent preferred.
• Previous restaurant, hospitality, or supervisory experience is preferred.
• Strong leadership, communication, and problem-solving skills.
• Experience with POS systems and cash handling is an asset.
• Ability to work efficiently in a fast-paced environment.
• Flexible availability, including evenings, weekends, and holidays.

Preferred Skills

• Experience leading restaurant or hospitality teams.
• Strong customer service and conflict resolution abilities.
• Knowledge of restaurant operations and food safety standards.
• Experience with inventory management and staff scheduling.
• Excellent organizational and multitasking skills.
• Reliable, professional, and team-oriented.

About the Company

South Philly Barbacoa is dedicated to serving authentic, high-quality cuisine while creating memorable dining experiences through exceptional hospitality and teamwork. We foster a positive workplace that encourages professional development, collaboration, and long-term career growth in the restaurant industry.

How to Apply

• Apply through the company's careers page or preferred job platform.
• Submit your updated resume highlighting your restaurant, hospitality, leadership, or customer service experience.
• Qualified candidates may be invited for an interview.
• Employment may be subject to background verification, reference checks, and company hiring requirements.

Pay: $20.24 - $27.99 per hour

Benefits:

• 401(k)
• 401(k) matching
• 403(b)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person