Shift Leader

Overview
We are seeking a dynamic and experienced Shift Leader to oversee daily operations in a fast-paced food service environment. The ideal candidate will possess strong leadership skills, a solid background in food preparation and management, and a passion for delivering exceptional customer service. This role is vital in ensuring smooth shift execution, maintaining high standards of food safety and quality, and fostering a positive team atmosphere. Previous experience in restaurant management, hospitality, or food industry settings such as casual dining, fine dining, catering, or hotel food services is highly valued.

Responsibilities

• Supervise and coordinate daily restaurant operations during assigned shifts to ensure efficiency and excellent customer experience.
• Lead and motivate staff through effective training, coaching, and development initiatives.
• Oversee food preparation, ensuring adherence to safety standards and quality control protocols.
• Manage POS systems including Aloha POS and Micros POS for order processing, cash handling, and transaction accuracy.
• Monitor inventory levels, assist with stock control, and coordinate with suppliers for timely replenishment.
• Ensure compliance with food safety regulations and sanitation standards across all areas of operation.
• Handle customer inquiries, resolve complaints promptly, and maintain high levels of customer satisfaction.
• Assist with staffing schedules, interviewing potential team members, and supporting staff training programs.
• Manage shift responsibilities such as opening/closing procedures, cash reconciliation, and ensuring operational readiness.
• Support kitchen management tasks including food production oversight and coordination with culinary staff.
• Uphold hospitality standards by creating a welcoming environment for guests and team members alike.

Qualifications

• Proven experience in restaurant management or supervisory roles within the food service industry; prior experience in casual dining, fine dining, catering, or hotel food services is preferred.
• Strong knowledge of food preparation techniques, food safety practices, and kitchen management.
• Familiarity with POS systems such as Aloha POS and Micros POS; cash handling experience required.
• Demonstrated leadership skills with experience in staff training, team management, and supervising diverse teams.
• Excellent communication skills with the ability to interview candidates effectively and foster a collaborative work environment.
• Ability to manage multiple priorities efficiently in a fast-paced setting while maintaining attention to detail.
• Knowledge of inventory control processes and budgeting principles is advantageous.
• Hospitality management background including customer service excellence and food handling expertise is desirable. This position offers an exciting opportunity to lead a dedicated team in delivering outstanding food service experiences while developing your management skills within a vibrant hospitality environment.

Pay: $14.00 - $16.00 per hour

Benefits:

• Employee discount

Language:

• English (Required)
• Spanish (Preferred)

Work Location: In person