Shift Leader

Shift leaders are responsible for ensuring that enough staff members are present for the shift and that all operations are carried out safely, efficiently, and at the benefit of our customers. We are looking for an organized shift leader to oversee the Shop’s daily operation and assign tasks to Team Members to ensure all customer experience expectations are met. The shift leader oversees the health and safety of the Shop while ensuring all Team Members and recipes meet our company’s standards.

To be a successful shift leader you must be able to multitask, manage a team, problem solve, all while delivering a memorable and special experience to our fans.

Key Responsibilities

• Assist in the management of staff of approximately 5 to 30 team members

• Assign tasks to Team Members

• Supervise staff to ensure tasks are completed on time and to brand standards

• Execute all opening and closing procedures

• Deescalate any customer or Team Member concerns, keeping Shop Manager in the loop

• Evaluate Team Member performance and provide training as necessary

• Conducting pre-shift meetings and Shop meetings on consistent basis

Exceptional Customer Experience

• Assists in creating a customer experience that delights and engages every customer and exceeds customer expectations

• Help to ensure customer experience is aligned with brand values and personality

• Make decisions from the perspective of the optimal customer experience

Strong Team Development and Support

• Engage staff to ensure they are motivated and building strong customer relationships
• Conduct real time coaching to continuously develop team members to reach their best
• Consistently demonstrate appreciation and encouragement, leads by example

Operational Excellence

• Ensure team members comply with company standards for time and attendance, product integrity, respectful of the workplace, and health and safety.
• Ensure proper execution of all cooking procedures by Cooks
• Manage the daily production levels and rotation to ensure guests are always receiving the freshest Garrett Popcorn possible.
• During each shift, ensure Shop is visually beautiful, clean and well organized.
• Approach challenges with a ‘make it happen’ mindset and reach out for support when necessary.

Requirements

• 1 - 3 years of retail management experience

• Excellent interpersonal and communication skills

• Natural leadership abilities

• Ability to problem solve and multitask

• Knowledge of health and food safety regulations

• A commitment to excellent customer service and engagement

• Available for weekend, evening, and holiday hours

Physical requirements include the following:

• Must be able to exert well-paced mobility for periods of up to eight hours in length
• Must have the ability to lift 10 pounds frequently, and up to 50 pounds occasionally
• Must have the stamina to work a minimum of 50+hours a week

Position Benefits

• Competitive starting salary
• Medical, dental and vision insurance plans
• 401K
• Paid vacation
• Quarterly bonus
• Very happy and fun customers – totally priceless
• Positive and caring leadership team