組長 Shift Leader

About the role

Shift Leaders are trained to perform all of the duties performed by the Crew Members, with additional responsibility for directing the daily operations of a restaurant in the Restaurant Manager's absence, ensuring compliance with company standards in all areas of operation including product preparation and delivery, customer relations, restaurant maintenance, team management, inventory management, financial accountability, and other duties as required or assigned.

Key responsibilities

• Lead Crew Members and direct all daily operations of the restaurant in the absence of the Restaurant Manager including supervising and training employees, opening and closing the store, ensuring all food preparation is complete, managing employee breaks and shift changes, and completing shift summary reports
• Motivate and coach Crew Members, and assist in the training of new Crew Members
• Excel in performing all Crew Member tasks including: runner/frontline coordinator, order taker/dining room attendant, grill operator, sandwich maker, fry station, drinks and cashier
• Work as a team player to support other employees in completing their tasks
• Assist General Manager in day to day operations with tasks including scheduling, ordering, and team development
• Ensure that the Occupational Safety and Health Act, local health and safety codes, and company safety and security policies are followed
• Ensure the restaurant is in compliance with the preventative maintenance program with regards to facility, equipment, and grounds maintenance
• Assist General Manager in recruiting, interviewing, and hiring of Crew Members
• Maintain fast, accurate and outstanding service, ensure an excellent customer experience, and make sure all products are consistent with company standards

About you

• Food Hygiene Manager Certification preferred
• 1-2 years of supervisory experience in a food service or retail environment preferred
• Excellent written, verbal and group communication skills
• Ability to read, analyze, create and interpret general business memos and documents
• Basic business math skills
• Strong problem solving and decision-making skills, and the ability to be flexible and adapt in any situation
• Basic computer skills required to operate POS (cash registers) systems
• Ability to stand for long periods on hard surfaces, occasionally in warm temperatures
• Ability to lift supplies and materials extensively
• Finger dexterity for cash register use
• Ability to work with constant exposure to hot equipment and oil

Benefits

• Transportation Allowance
• Mobile Phone Allowance
• Weekly Incentive
• Discretionary Bonus
• Flexible Working Hours
• 12 Days Annual Leave
• Medical & Dental Insurance
• Staff Meal