Shift Leader

SHIFT LEADER

Cafe address: 1509 W. South Street Lebanon, IN 46052 (next to Dunkin')

REPORTS TO: General Manager

SUMMARY OF RESPONSIBILITIES

At Tropical Smoothie Cafe, we inspire a healthier lifestyle by serving amazing food and smoothies with a bit of tropical fun! Our Shift Leaders are key to delivering on this promise which is driven by our four values: solid relationships, playing to win, creative spirit and living better. If you are smart and have integrity, drive, and enthusiasm, you would be a great Tropical Smoothie Café Shift Leader.

ESSENTIAL FUNCTIONS

• Prior to working on the café floor, successfully complete the Café Basics Training Program.
• Interacts with crew members and customers using ‘Tropitude’ (Tropitude is our “mojo” and what makes

Tropical Smoothie Café fun and different. It means having energy and creating a positive atmosphere.)

• Delivers ‘Unparalleled Hospitality’ to each customer that visits our café.
• Works well with the TSC Team. Treats members of the team with respect.
• Prepares ingredients for our food and smoothies following the recipes with correct measurements.
• Assembles and serves fresh food and smoothies prepared to Tropical Smoothie Cafes’ standards. Monitor team to ensure they are using the correct measurements to ensure food costs are controlled and the customer receives the food to TSC standards.
• Follows the steps to operate the register including greeting the customer, taking customer orders, repeating orders back, accurately handling cash, and being responsible for the drawer.
• Uses sanitation practices to handle and prepare food.
• Sets up, monitors and keeps clean the food, smoothie, prep and back of house workstations.
• Ensures the entire store, interior and exterior, is clean through the shift and at the end of the shift. Cleans and organizes kitchen, workstations, dining room, restrooms, and any other areas in the cafe. All cleaning responsibilities, including deep cleaning, are the responsibility of every employee.
• Performs cleaning responsibilities for each shift, including daily and weekly deep cleaning tasks.
• Ensures each station is operating to Tropical Smoothie Cafe’s standards.
• Oversees and manages the store to company standards for customer service, cleanliness and labor levels when the General Manger is not in the store.
• Knowledgeable and proficient in each position within the café and able to perform all tasks.
• Trains and coaches crew members during each shift to ensure brand standards are upheld.
• Uses tools to accomplish goals, manage labor (under 18%) and control inventory.
• Follows all safety and security policies set by the brand.
• Perform any additional tasks necessary to run the café and provide positive customer experience.

REQUIRED EXPERIENCE

• Experienced Tropical Smoothie Cafe Crew Member.
• Legally able to work within the State and Federal guidelines.

PHYSICAL REQUIREMENTS

• Continuous standing and walking throughout the duration of each shift.
• Bending, lifting and carrying up to 50 pounds to perform duties like stocking, refilling ice or taking out trash.
• Constant face-to-face interactions with crew members and customers.
• Safely navigate in a fast-paced cafe environment.
• Ability to multi-task and remain positive in sometimes stressful working conditions.

WORKING CONDITIONS

• Most shifts are between six to eight hours, but this may vary. Shift Leaders can expect to have some early mornings, late evenings, weekend and/or holiday hours and will have additional opening/closing responsibilities. Each Shift Lead must work at least four shifts per week, including two weekend shifts per month.
• Lead Crew Members by demonstrating Tropical Smoothie Cafes core values in all interactions.
• Comply with the Tropical Smoothie Cafe uniform and personal hygiene polices for each shift.
• Fun, fast-paced, upbeat environment with no fryers!

Job Type: Part-time

Pay: $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person