Shift Leader

Shift Leader

Job Type: Part-time

Location: Evanston, WY

Company Description

FiiZ Drinks is the fastest-growing soda shop across the U.S., celebrated for its customizable soda flavors, energy drinks, crafted waters, hot chocolates, frozen drinks, and a variety of sweet and savory snacks. Known for putting a modern twist on the classic soda shop experience, FiiZ Drinks creates a fun and inviting atmosphere for customers and team members alike. With support from passionate franchise partners, FiiZ maintains its commitment to innovation and exceptional customer service. Join our team and be a part of the FiiZ community in crafting memorable experiences.

Job Summary

We are seeking a motivated, detail-oriented Shift Leader to support daily store operations and help drive team success. This role plays a key part in ensuring smooth communication, operational efficiency, and a consistently high-quality guest experience. The ideal candidate thrives in a fast-paced environment, is highly organized, and can effectively manage multiple priorities while maintaining strong attention to detail.

Key Responsibilities

• Lead and supervise team members during assigned shifts, ensuring smooth and efficient daily operations.
• Open and/or close the store according to established procedures, including cash handling, cleaning, and securing the location.
• Provide hands-on training, coaching, and support to team members to ensure proper procedures and customer service standards are followed.
• Monitor product quality, drink preparation, cleanliness, and overall store presentation throughout the shift.
• Ensure adequate inventory and supplies are available during the shift and communicate shortages or ordering needs to management.
• Monitor labor and break schedules during the shift and communicate staffing or operational concerns to management.
• Deliver exceptional customer service, address customer questions or concerns, and resolve issues professionally.
• Follow and enforce company policies, safety standards, food-handling requirements, and operating procedures.
• Handle cash, POS transactions, and end-of-shift procedures accurately and according to company guidelines.
• Support store promotions, new product launches, and other marketing initiatives as directed by management.
• Maintain a positive, professional, and team-oriented work environment.
• Communicate important shift updates, employee concerns, inventory needs, equipment issues, and other operational matters to the Store Manager.

Qualifications

Experience

• Previous experience in a supervisory, team lead, customer service, food service, retail, or similar role preferred.
• Demonstrated ability to lead and support a team in a fast-paced environment.

Leadership & Accountability

• Reliable, responsible, and able to take ownership of shift operations.
• Ability to coach, motivate, and provide direction to team members.
• Comfortable making decisions and addressing issues when management is not present.

Customer Service

• Strong customer service skills with a friendly, professional, and positive attitude.
• Ability to handle customer questions, concerns, and complaints calmly and effectively.

Communication Skills

• Strong verbal and written communication skills.
• Ability to communicate clearly with team members, management, and customers.

Organization & Attention to Detail

• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and maintain high standards for cleanliness, product quality, and store operations.

Multitasking & Problem-Solving

• Ability to manage multiple responsibilities efficiently in a fast-paced environment.
• Strong problem-solving skills and the ability to respond appropriately to unexpected situations.

Industry Experience (Preferred)

• Experience in food service, beverage, retail, or hospitality is a plus.
• Familiarity with POS systems, cash handling, inventory, or food safety procedures is preferred but not required.

Benefits & Perks

• Competitive pay based on experience plus tips
• Opportunities for career growth and advancement
• Employee discounts
• Positive, team-oriented work environment

Pay: $12.00 per hour

Benefits:

• Flexible schedule

Work Location: In person