Shift Leader for Ghost Kitchen (Marco's Pizza)

Job Overview
Join our dynamic team as a Shift Leader for our innovative Ghost Kitchen, specializing in delivering exceptional pizza and culinary experiences. As a key leader during your shift, you will oversee daily operations, ensure food quality and safety, manage team performance, and deliver outstanding customer service. This role offers an exciting opportunity to lead in a fast-paced, high-energy environment where your leadership skills will directly impact customer satisfaction and operational excellence. If you thrive on teamwork, are passionate about food service management, and enjoy motivating others, this position is perfect for you!

Responsibilities

• Supervise daily kitchen operations, ensuring efficient food preparation and timely delivery of orders in a quick service & fast food restaurant setting
• Lead and motivate team members to deliver exceptional customer service while maintaining high standards of food safety and cleanliness
• Oversee inventory control, including stock levels, ordering supplies, and minimizing waste to optimize food management
• Manage POS systems such as Aloha POS and Micros POS for accurate order processing, cash handling, and transaction reconciliation
• Train new staff on food handling procedures, kitchen protocols, and customer service expectations to foster a skilled and confident team
• Monitor shift performance, handle customer concerns promptly, and resolve operational issues swiftly to ensure smooth service flow
• Assist with budgeting responsibilities related to food costs and labor hours while maintaining profitability goals

Experience

• Proven supervisory or management experience in a quick service or fast food restaurant environment with a focus on food preparation and kitchen management
• Strong background in food safety standards, including HACCP principles and sanitation practices
• Hands-on experience with POS systems such as Aloha POS or Micros POS; cash handling expertise required
• Demonstrated ability to lead teams effectively through training & development initiatives and performance management
• Familiarity with inventory control processes, budgeting, and food industry best practices
• Previous hospitality or restaurant management experience preferred; casual dining or fine dining experience is a plus
• Excellent communication skills with the ability to interview candidates, train staff, and resolve customer issues confidently

This role offers an energetic atmosphere where leadership makes a real difference! We’re committed to supporting your growth through ongoing training & development opportunities. Join us if you’re ready to lead a talented team in delivering top-tier food experiences in a vibrant ghost kitchen setting!

Pay: $11.00 - $15.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person