Shift Leader, Tesco Millharbour Express

**Apply here:

https://apply.tesco-careers.com/members/modules/ats/tracking.php?record=1017408#8

INTERNAL applicants only

Company Description Tesco is one of the world’s largest retailers, offering a wide range of consumer goods from food to fashion across stores and online channels. Since its founding in 1919 in East London, Tesco has grown to employ over 400,000 colleagues in the UK, Europe, and Asia, working in stores, offices, distribution, and customer engagement centers. The company focuses on serving customers, communities, and the planet a little better every day, with a strong commitment to customer service and sustainability. Tesco provides support and development opportunities for colleagues, promoting a collaborative culture, flexible ways of working, and a focus on work-life balance. Team members are encouraged to share a passion for people, products, and places, helping to drive continuous improvement across the

business.

Role Description The Shift Leader at Tesco Millharbour Express is a full-time, on-site role based in London. This role involves leading and supporting a store team during allocated shifts, ensuring excellent customer service, smooth store operations, and adherence to company policies. Day-to-day responsibilities include supervising colleagues, organizing tasks, managing queues, monitoring stock levels, and maintaining store standards in line with health, safety, and hygiene requirements. The Shift Leader also helps manage cash handling, oversees deliveries, and responds to customer queries and concerns. This position works closely with the Store Manager to meet sales, service, and operational goals while fostering an inclusive and supportive working environment.

Qualifications

• Experience in retail or customer-facing roles, with strong customer service and problem-solving skills.
• Team leadership capabilities, including motivating colleagues, delegating tasks, and providing clear guidance.
• Operational skills such as cash handling, stock control, and familiarity with store processes and procedures.
• Strong communication and interpersonal skills, with the ability to work collaboratively and build positive relationships.
• Ability to work full-time on-site in London, including flexibility to work various shifts, weekends, and holidays as required.
• Attention to detail and commitment to health, safety, and hygiene standards in a fast-paced environment.
• Basic numeracy, literacy, and IT skills; prior experience in grocery or convenience retail is an advantage.
• Demonstrated reliability, integrity, and a customer-focused mindset; supervisory experience is beneficial.**