Shift Leader/Duty Manager

About Us

We are a specialty coffee shop dedicated to serving exceptional coffee and providing a warm, welcoming experience for our community. We are looking for a passionate, technically skilled, and team-oriented Shift Leader to join our team!

Key Priority (Must-Have)

• Advanced Barista Skills: Must be highly proficient in espresso extraction, milk steaming, and latte art. You should consistently deliver high-quality coffee and understand grinder adjustment and bean profiles. (A practical coffee extraction and latte art test will be required during the interview.)

Key Responsibilities

1. Coffee Quality & Service Excellence

• Prepare and serve specialty coffee drinks, ensuring strict quality control over extraction ratios, flavor profile, latte art, and speed of service.
• Monitor espresso machines and grinders daily, adjusting grind settings and parameters according to weather and coffee bean conditions.
• Train and mentor junior baristas to refine their brewing and latte art skills, ensuring drink consistency across the team.

2. Shift Leadership & Floor Operations

• Lead floor operations during assigned shifts, delegating tasks effectively to ensure smooth workflow during peak hours.
• Oversee and strictly enforce hygiene standards, food safety protocols, and daily equipment cleaning/maintenance routines.
• Handle customer feedback and resolve shift-related operational issues with professionalism.

3. Inventory & Administrative Support

• Assist the Store Manager with stock counts and ordering for coffee beans, fresh milk, and packaging supplies.
• Manage shift open/close procedures, cash drawer reconciliation, and handovers.

Requirements

• Experience: Minimum 1+ years of specialty barista experience. Previous experience as a Shift Leader or Senior Barista is preferred.
• Technical Proficiency: Exceptional hands-on coffee-making skills with strong knowledge of equipment calibration and latte art.
• Leadership: Great communication and interpersonal skills, strong sense of responsibility, and a positive team-first attitude.
• Agility: Able to thrive in a fast-paced environment and maintain composure during busy rushes.
• Availability: Willingness to work flexible shifts, including weekends and public holidays.

Pay: $33.85 – $36.81 per hour

Experience:

• Barista: 1 year (Preferred)

Work Location: In person