Shift Leader/Manager

Big Poppa’s Pizzeria is looking for a dependable, motivated Shift Lead / Manager who can take ownership of the store during their shift and help keep our team running smoothly.

This is a hands-on position. We’re looking for someone who isn’t afraid to jump on the line, answer phones, help customers, make pizzas, handle problems, and lead by example.

Responsibilities

As a Shift Lead / Manager, you will be responsible for:

• Opening and/or closing the restaurant
• Leading employees and assigning positions/tasks during each shift
• Making sure orders are prepared correctly, quickly, and consistently
• Maintaining our standards for pizza, breadsticks, wings, Strombolis, and other menu items
• Providing excellent customer service and handling customer concerns professionally
• Keeping employees productive during slower periods with cleaning, prep, and restocking
• Monitoring food portions and reducing unnecessary waste
• Making sure prep levels are maintained for the current shift and the following shift
• Checking that coolers, make lines, ovens, fryers, and other equipment are operating properly
• Maintaining a clean and organized kitchen, lobby, counter, and work areas
• Ensuring food-safety and sanitation procedures are followed
• Handling cash, drawers, deposits, refunds, discounts, and other manager-level POS functions as assigned
• Helping coordinate delivery orders and drivers
• Communicating shortages, equipment problems, employee issues, and customer concerns to ownership
• Helping train new employees and holding current employees accountable to store standards
• Completing opening, closing, cleaning, and shift checklists
• Making sure the restaurant is ready for rush periods before they begin

What We Expect From Our Leaders

A manager at Big Poppa’s should lead from the front.

If the kitchen is busy, you jump in. If the phones are ringing, you answer them. If something needs cleaned, you don’t walk past it. If an employee needs help, you help them.

We expect our Shift Leads and Managers to:

• Show up on time and ready to work
• Be dependable and consistent
• Stay calm and organized during busy rushes
• Treat employees and customers with respect
• Communicate clearly
• Take initiative without constantly needing direction
• Hold employees accountable while maintaining a positive work environment
• Protect the quality and reputation of Big Poppa’s Pizzeria
• Treat the restaurant like it matters

Qualifications

Restaurant or pizza experience is preferred, and previous leadership or management experience is a plus.

Pay: $15.00 - $20.00 per hour

Benefits:

• Employee discount
• Paid training

Work Location: In person