Shift Lead/Manager

Overview

We’re on the lookout for a motivated and organized Shift Lead/Manager to join our dynamic hospitality team. In this role, you’ll be the driving force behind smooth daily operations, ensuring our guests receive top-notch service and quality food in a lively, fast-paced environment. If you thrive in leadership roles, love working with people, and have a passion for food and hospitality management, this position is perfect for you! You’ll be guiding staff, managing the flow of service, and making sure everything runs seamlessly from kitchen to front of house.

Duties

• Supervise daily restaurant operations, including food preparation, service flow, and customer interactions.
• Lead and motivate team members to deliver exceptional customer service while maintaining high standards of food quality and safety.
• Oversee staff scheduling, training new team members, and providing ongoing development to ensure a skilled and motivated team.
• Manage inventory control by monitoring stock levels, assisting with ordering, and minimizing waste.
• Handle POS (Point of Sale) systems such as Aloha POS or Micros POS for order processing, cash handling, and sales reconciliation.
• Ensure compliance with food safety regulations and proper food handling procedures across all shifts.
• Assist in analyzing profit and loss reports to identify opportunities for improving efficiency and profitability.

Qualifications

• Proven experience in quick service or fast food restaurant management, with a background in food preparation and kitchen operations.
• Strong knowledge of POS systems like Aloha or Micros POS; experience with cash handling is essential.
• Previous supervisory or managerial experience in hospitality or restaurant settings.
• Familiarity with inventory control, food safety management, and food industry best practices.
• Excellent communication skills to lead teams effectively and manage customer relations.
• Ability to handle multiple responsibilities calmly under pressure in a busy environment.
• Basic math skills for order accuracy, budgeting, and profit analysis.

Join us as a Shift Lead/Manager where your leadership will inspire teams to deliver memorable dining experiences while honing your skills in restaurant management!

Benefits:

• Employee discount
• Flexible schedule

Work Location: In person