Shift Manager (33 Yonge)

Job Overview
We are seeking a dedicated and experienced Shift Manager to join our team. This role is essential in ensuring that our guests receive exceptional service while maintaining a welcoming and efficient environment. The ideal candidate will possess strong customer service skills, a background in hospitality, and the ability to manage a team effectively. As the Front of House Manager, you will be responsible for overseeing daily operations, enhancing guest experiences, and fostering a positive atmosphere for both staff and customers.

Responsibilities

• Oversee all front-of-house operations to ensure high standards of service and hospitality.
• Train, supervise, and manage front-of-house staff.
• Handle customer inquiries and complaints promptly and effectively to enhance guest satisfaction.
• Manage cash handling procedures and ensure accurate processing of transactions using POS systems.
• Collaborate with kitchen staff to coordinate service flow and maintain communication between front and back of house.
• Conduct interviews and assist in the hiring process for new front-of-house team members.
• Monitor cleanliness and organization of dining areas to create an inviting atmosphere for guests.
• Implement policies and procedures that promote operational efficiency while ensuring compliance with health and safety regulations.

Qualifications

• Proven experience in customer service or hospitality management is required.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Experience in coffee or knowledge of beverage service is a plus.
• Familiarity with cash handling processes and POS systems is essential.
• Excellent communication skills with the ability to interact positively with guests and staff alike.
• Ability to multitask in a fast-paced environment while maintaining attention to detail.
• Previous experience in restaurant management is preferred but not mandatory.

Join us as we strive to create memorable experiences for our guests through exceptional service!

Job Types: Full-time, Permanent

Pay: $30.00-$40.00 per hour

Benefits:

• Discounted or free food
• Flexible schedule
• On-site parking
• Store discount

Application question(s):

• Willing to work weekends, nights and/or holidays?
• Comfortable working in a fast pace environment?

Experience:

• Restaurant management: 3 years (required)

Licence/Certification:

• Smart Serve (required)

Work Location: In person